Field Service Professional - Pittsburgh, PA

NRG Energy•Pittsburgh, PA

About The Position

Vivint Smart Home, an NRG-owned company, is hiring a Field Service Professional to install, service, and troubleshoot smart home technology while identifying opportunities to recommend and sell upgraded equipment and services. The role combines technical work, customer education, and consultative sales. The professional evaluates customers’ homes, recommends solutions, and teaches homeowners how to use their new systems. Vivint provides paid virtual and on-the-job training, ongoing coaching, and leadership development. The role follows a four-day, 4/10 schedule that includes Saturdays. Employees receive a take-home company vehicle and gas card for work use, and drive time to and from appointments is paid. PTO cannot be used during the first 90 days. The role requires regular travel to customer homes, physical field work, and operation of a company vehicle.

Requirements

Valid driver’s license and satisfactory driving record.
Ability to pass post-offer background screening and licensing requirements in accordance with applicable laws.
Ability to build rapport and trust with diverse customers while acting with integrity.
Ability to safely climb and descend extension and step ladders repeatedly while carrying tools and equipment.
Ability to frequently lift, carry, and maneuver up to 50 pounds.
Ability to work outdoors in varying weather conditions, including heat and cold.
Ability to enter and work in attics, including in temperatures that may exceed 110°F for short periods and through openings as small as 16” x 30” or 18” x 24”.
Ability to crawl, kneel, crouch, and work in awkward postures for up to 60 minutes at a time.
Ability to maintain three points of contact while traversing trusses without stepping on drywall between trusses.
Ability to operate a company vehicle repeatedly, stand for extended periods, and perform computer and telephone work while seated as needed.
Ability to perform outdoor work with potential exposure to bee stings.

Nice To Haves

Experience in retail, business-to-consumer (B2C) sales, insurance, or service-based sales.
Experience in cable or satellite installation, pest control, construction, or solar industries; helpful but not required.
Experience as a technician or sales professional seeking a hands-on career change.

Responsibilities

Install, service, and troubleshoot security cameras, smart locks, and home automation systems.
Evaluate customer homes and recommend and sell equipment upgrades or service enhancements on-site.
Train homeowners to use their new smart home systems.
Conduct a safety assessment at every home to help ensure a safe environment for employees and customers.
Participate in ongoing coaching and leadership training to support career growth.

Benefits

Competitive hourly base pay plus uncapped commission and performance incentives.
Paid virtual and on-the-job training, with ongoing coaching and support.
Take-home company vehicle and gas card for work use.
Paid drive time to and from appointments.
Four-day work weeks on a 4/10 schedule.
All tools, a cell phone, a tablet, and paid licensing required for job duties provided.
Ten paid holidays.
Two weeks of paid time off; PTO may not be used during the first 90 days.
401(k) with 6% company match.
Employee Stock Purchase Program.
Employee pricing on Smart Home equipment.
Opportunity to earn a yearly company-paid incentive trip for the employee and one guest.