Field Service Professional - Harrisburg, PA

NRG Energy•Harrisburg, PA

About The Position

Vivint Smart Home, an NRG-owned company, is hiring a Field Service Professional to install, service, and troubleshoot smart home technology while identifying opportunities to recommend and sell equipment upgrades and service enhancements. The role combines technical work, customer education, and consultative sales. Employees receive virtual and hands-on training, ongoing coaching, and opportunities for career development. The schedule is a four-day, 4/10 work week that includes Saturdays. A take-home company vehicle and gas card are provided, and drive time to and from appointments is paid. The company supplies tools, a cell phone, a tablet, and required paid licensing.

Requirements

Valid driver’s license and satisfactory driving record.
Ability to pass post-offer background screening and meet licensing requirements in accordance with applicable laws.
Ability to perform the listed essential job functions safely, with or without reasonable accommodation.
Ability to climb and descend extension and step ladders repeatedly while carrying tools and equipment.
Ability to frequently lift, carry, and maneuver up to 50 pounds.
Ability to work outdoors in varying weather conditions, including heat and cold.
Ability to enter and work in attics, including hot, confined spaces, and to crawl, kneel, crouch, and work in awkward postures for up to 60 minutes at a time.
Ability to maintain three points of contact while navigating or traversing trusses without stepping on drywall between trusses.
Ability to stand for extended periods and perform computer and telephone work while seated as needed.
Ability to work outdoors where bee stings are possible.
Ability to build rapport and trust with diverse customers and act with integrity.

Nice To Haves

Experience in retail, business-to-consumer sales, insurance, or service-based sales.
Experience in cable or satellite installation, pest control, construction, or solar industries; helpful but not required.

Responsibilities

Install, service, and troubleshoot security cameras, smart locks, and home automation systems.
Evaluate customers’ homes and recommend and sell equipment upgrades or service enhancements.
Train homeowners to use their new smart home systems.
Conduct a safety assessment at every home.
Operate a company vehicle to travel to appointments.

Benefits

Competitive hourly base pay, uncapped commission, and performance incentives.
Paid virtual and on-the-job training, with ongoing coaching and support.
Take-home company vehicle and gas card for work use.
Paid drive time to and from appointments.
Four-day work weeks on a 4/10 schedule, including Saturdays.
Tools, cell phone, and tablet provided.
Paid licensing required for job duties.
Ten paid holidays.
Two weeks of paid time off; PTO cannot be used during the first 90 days.
401(k) with 6% company match.
Employee Stock Purchase Program.
Employee pricing on Smart Home equipment.
Opportunity to earn a yearly company-paid incentive trip for the employee and one guest.