Associate Relationship Banker, Downtown Harrisburg Branch, Harrisburg, PA

JPMorganChase • Harrisburg, PA

1d • Onsite

About The Position

At Chase, Associate Relationship Bankers create welcoming and memorable experiences for clients while representing the brand and culture. In a Chase branch, the role combines friendly, attentive service and financial knowledge with banking solutions and financial technology. The banker assists clients with their financial needs, offers thoughtful product and service recommendations, and contributes to branch success.

The position is subject to Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. An employment offer is contingent on JPMorgan Chase’s review of criminal conviction history, credit report, NMLS information, and other relevant information to assess financial responsibility, character, and fitness. A felony conviction within the last seven years disqualifies an applicant. Continued employment requires compliance with these requirements and registration under the SAFE Act of 2008. After starting, the employee must register with or update their NMLS record, complete annual renewal, and make required updates. Information provided during the Chase application process may be transferred to NMLS on the applicant’s behalf.

Requirements

• High school degree, GED, or foreign equivalent.
• Ability to create memorable client experiences and elevate the client experience.
• Excellent in-person and telephone communication skills, including the ability to tailor product and service features and benefits to clients with differing needs.
• Ability to resolve client issues quickly and effectively with attention to detail.
• Ability to work branch hours, including weekends and some evenings.
• Meet Dodd Frank/Truth in Lending Act Loan Originator qualification requirements and SAFE Act/NMLS registration requirements; a felony conviction within the last seven years disqualifies an applicant.

Nice To Haves

• One or more years of sales experience in retail, financial services, or related industries, with success establishing new clients, deepening relationships, and delivering results.
• College degree or military equivalent.
• Experience adhering to banking policies, procedures, and regulatory requirements.

Responsibilities

• Deliver attentive, friendly service and create a welcoming environment for clients.
• Communicate clearly, politely, and consultatively; ask questions and listen to understand clients’ needs and build trust.
• Assist walk-in and scheduled clients in person and over the phone, build lasting relationships, understand financial needs, and tailor product and service recommendations.
• Educate clients about and connect them to technology solutions, including the Chase Mobile App, Chase.com, and ATMs.
• Learn products, services, and procedures quickly and accurately to consult with clients about banking solutions.
• Collaborate with and connect clients to team experts for specialized financial needs.
• Follow policies, procedures, and regulatory banking requirements.
• Operate within established risk parameters and meet internal and external risk and compliance obligations, including completing required training.
• Register with or update NMLS after starting employment, and complete annual renewal and required updates to maintain SAFE Act compliance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED