Associate Relationship Banker, Downtown Harrisburg Branch, Harrisburg, PA
About The Position
As an Associate Relationship Banker in a Chase branch, you represent the Chase brand and culture by providing welcoming, attentive service and using banking solutions and financial technology to help clients address their financial needs. You assist clients who visit the branch, build lasting relationships, and contribute to the success of the branch. The position is subject to Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. Employment is contingent on JPMorgan Chase’s review of relevant information, including criminal conviction history, credit report, and NMLS information. A felony conviction within the last seven years disqualifies an applicant. The role also requires NMLS registration under the SAFE Act, with continued employment contingent on successful registration after the start date and timely completion of annual renewal and required updates.
Requirements
- High school degree, GED, or foreign equivalent.
- Excellent in-person and telephone communication skills, including the ability to tailor product and service features and benefits to clients with differing needs.
- Ability to resolve client issues quickly and effectively with attention to detail.
- Ability to work within established risk parameters and meet risk and compliance obligations, including required training.
- Ability to work branch hours, including weekends and some evenings.
- Must meet Dodd Frank/Truth in Lending Act Loan Originator qualification requirements; a felony conviction within the last seven years is disqualifying.
- Must register with or update NMLS under the SAFE Act after starting employment and comply with annual renewal and update requirements.
Nice To Haves
- At least one year of sales experience in retail, financial services, or a related industry, with success establishing new clients, deepening relationships, and delivering results.
- College degree or military equivalent.
- Experience adhering to banking policies, procedures, and regulatory requirements.
Responsibilities
- Provide attentive, friendly service and create a welcoming environment for clients.
- Communicate clearly and consultatively, asking questions and listening to understand clients’ needs and build trust.
- Assist walk-in and scheduled clients in person and over the phone, building relationships and recommending relevant products and services.
- Educate clients about and connect them to digital banking solutions, including the Chase Mobile App, Chase.com, and ATMs.
- Learn products, services, and procedures quickly and accurately to consult with clients and connect them with experts for specialized financial needs.
- Follow policies, procedures, and regulatory banking requirements.
- Complete required training and meet internal and external risk and compliance obligations.
- Register with or update the National Mortgage Licensing System and Registry as required, and complete annual renewals and required updates.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
