Associate Relationship Banker, Collier Branch, Bridgeville, PA
About The Position
At Chase, the Associate Relationship Banker represents the company’s brand and culture by providing welcoming, attentive service and using banking solutions and financial technology to help clients with their financial needs. The role assists clients who visit the branch or have scheduled appointments, builds lasting relationships, recommends relevant products and services, and contributes to branch success. The position is subject to Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. An employment offer is contingent on JPMorgan Chase’s review of criminal conviction history, credit report, NMLS information, and other relevant information. A felony conviction within the last seven years disqualifies candidates from consideration. The role also requires NMLS registration under the SAFE Act of 2008. Continued employment depends on compliance, including registration immediately after the start date and timely annual renewal and updates.
Requirements
- Ability to create memorable client experiences and elevate the client experience.
- Excellent in-person and telephone communication skills, including the ability to tailor product and service features and benefits to clients with differing needs.
- Ability to resolve client issues quickly and effectively with attention to detail.
- Ability to operate within established risk parameters and meet internal and external risk and compliance obligations, including required training.
- High school degree, GED, or foreign equivalent.
- Ability to work branch hours, including weekends and some evenings.
- Compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements and SAFE Act requirements, including NMLS registration, annual renewal, and required updates.
Nice To Haves
- At least one year of sales experience in Retail, Financial Services, or a related industry, with success establishing new clients, deepening relationships, and delivering results.
- College degree or military equivalent.
- Experience adhering to banking policies, procedures, and regulatory requirements.
Responsibilities
- Provide attentive and friendly service and create a welcoming environment for clients.
- Communicate clearly and politely in a consultative manner; ask questions, listen, anticipate client needs, and build trust.
- Assist walk-in and scheduled clients in person and over the phone to understand their financial needs and recommend tailored products and services.
- Educate clients about and connect them to technology solutions, including the Chase Mobile App, Chase.com, and ATMs.
- Learn products, services, and procedures quickly and accurately to consult with clients about banking solutions.
- Collaborate with and connect clients to team experts for specialized financial needs.
- Adhere to policies, procedures, and regulatory banking requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
