Associate Field Service Engineer - Harrisburg
About The Position
The Associate Field Service Engineer is part of Beckman Coulter Diagnostics’ Service Organization in the greater Harrisburg area. The role is fully remote and services Chemistry, Immunoassay, and Automation product lines. Reporting to the Service Manager, the engineer helps ensure optimal performance of Beckman Coulter equipment and provides effective service to customers. Under moderate direction from field service mentors and leadership, the engineer performs troubleshooting, installation, validation, preventive maintenance, modifications, and repairs, and provides technical product training. The role also involves maintaining accurate customer and internal service records, ordering repair parts, meeting cycle times, using business systems for service call planning and team goals, and engaging with internal and external stakeholders to understand and meet their needs. Travel within an assigned geography and periodic travel to other areas, including overnight travel, is required.
Requirements
- Associate degree or equivalent military experience; applicants with applicable military experience will be considered on a case-by-case basis.
- 0–1 year of experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation.
- Current valid driver’s license and a good driving record over the last three years.
- Ability to travel within an assigned geography and periodically to other areas, including overnight travel.
- Ability to lift, lower, and carry up to 50 pounds unassisted.
- Ability to frequently bend, stoop, twist, turn, crouch or crawl, push or pull, and sit or stand for extended periods.
- Ability to reach at, above, and below shoulder level; flex and extend the neck; and demonstrate good hand and finger dexterity.
Nice To Haves
- 2+ years of experience in troubleshooting, installation, validation, preventive maintenance, modifications, and/or service repair.
- Experience developing positive business relationships with internal and external stakeholders to increase customer satisfaction and support long-term retention.
- A technical college major such as biomedical, engineering, or a related field.
Responsibilities
- Troubleshoot, install, validate, perform preventive maintenance and modifications, and repair Beckman Coulter equipment.
- Provide excellent and efficient customer service and technical training on products.
- Maintain accurate customer service logs and internal service records.
- Order repair parts and adhere to cycle times.
- Use OBI, Sales Force, and SharePoint for service call planning and advancing team goals.
- Engage with internal and external stakeholders, understanding and meeting their needs.
Benefits
- Paid time off.
- Medical, dental, and vision insurance for eligible employees.
- 401(k) for eligible employees.
- Bonus or incentive pay eligibility.
- Remote work arrangement.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
