Field Service Engineer

EOS • Novi, MI

7d • Onsite

About The Position

EOS is seeking an experienced, energetic, and motivated Field Service Engineer to provide service and support for customer equipment during field visits. The role manages on-site installation, repair, and maintenance, diagnoses technical problems, and determines appropriate solutions to achieve outstanding customer satisfaction. The position is based in the Baltimore/Washington, DC area and reports to the Service Manager Polymers. It involves extensive travel, including international travel, and availability for irregular shifts, evenings, and weekends.

EOS describes its mission as accelerating the world’s transition to Responsible Manufacturing through industrial 3D printing. The company welcomes individuals from all backgrounds and states that equity and inclusion are fundamental principles, with a work environment built on empathy, respect, and fairness.

Requirements

• Minimum 2–3 years of experience servicing industrial equipment.
• Certified technician or skilled worker in electrical engineering technology.
• Experience in additive manufacturing data preparation.
• Thorough product knowledge of industrial lasers and axis motion systems.
• Ability to use written, oral, schematic, and diagram engineering instructions.
• Computer knowledge, including PC configuration, MS Windows, networking, and MS Office.
• Availability to work irregular shifts, including evenings and weekends.
• Ability to work independently and as part of a team.
• Professional appearance and conduct, with good communication skills.
• Willingness to travel extensively, including internationally.
• Valid driver’s license and passport.

Responsibilities

• Install equipment at customer facilities and ensure full functionality according to EOS specifications.
• Provide on-site technical and remote assistance to troubleshoot and repair equipment.
• Perform preventive maintenance procedures on customer equipment within scheduled timeframes.
• Submit service documentation accurately and promptly according to EOS procedures and guidelines.
• Cooperate on projects such as training, documentation, and exhibition installations.
• Work closely with 2nd Level Support to maintain the local installed base to company standards.
• Communicate and maintain service records and field service reports.
• Manage service tools and spare-parts inventory to ensure accurate inventory of assigned company assets.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed