Field Service Engineer

Quality Vision International Inc•Atlanta, GA

5h•$26 - $36•Remote

About The Position

The Field Service Quality Engineer is a remote, field-based position, preferably located near a major Southeast transit hub, with a strong preference for the Atlanta, Charlotte, Raleigh/Durham, or Greenville metro areas. The role focuses on field-service readiness and compliance with the field-service aspects of Quality Vision Services’ ISO 17025 accreditation, FDA IQ/OQ service business, and the expanding application of ISO 10360 for field verification of QVI products. It also performs traditional field-service work, including installation, calibration, verification, repair, and maintenance of new and traditional QVI products. The position requires professional discretion and independent judgment more than 50% of the time in specialized technical and business areas. The employee independently develops and maintains knowledge of applicable standards and requirements, creates and validates tools and processes, performs customer-facing service business duties, and participates in or conducts quality-system audits. The role also collaborates on field-service techniques for calibrating and verifying new OGP products and specifications and provides training resources to others. Compensation is $26.00–$36.00 per hour, depending on experience, with overtime opportunities. The schedule is Monday through Friday, 8:00 AM to 5:00 PM, with 95% domestic weekday travel.

Requirements

A four-year degree in Engineering, Technology, or Physics; commensurate related work or military experience may be considered in lieu of a degree.
At least 2 years of hands-on technical field-service experience, or similar military experience, involving calibration, diagnosis, and repair of complex systems.
Knowledge of applicable field-service aspects of ISO 17025, ISO 10360, and FDA Title 21 IQ/OQ requirements under CFR Title 21.
Field-service experience.
Physical fitness and flexibility to contort into, underneath, and around QVI products to perform service tasks.
Ability to sit for extended periods, including an 8-hour shift in an office setting, using standard office equipment.
Ability to drive for extended periods and travel by air domestically or internationally as needed.
Ability to lift and carry items weighing up to 50 pounds without assistance.
Manual hand dexterity and visual acuity sufficient to work with machine parts and components and observe fine details.

Nice To Haves

Field-service experience specific to metrology product service is preferred.

Responsibilities

Independently establish and maintain knowledge of field-service aspects of ISO 17025, ISO 10360, and FDA Title 21 IQ/OQ requirements under CFR Title 21.
Develop and validate tools, processes, and techniques for applying these standards in field-service operations.
Perform customer-facing quoting, order management, and execution of services related to these standards.
Participate in Quality System Audits requested of QVS and conduct Quality System Audits for customers purchasing those services.
Develop and conduct internal audits of QVS’ Quality Management System.
Collaborate in developing field-service techniques for calibrating and verifying the metrology performance of new OGP products and specifications.
Serve as a resource for training others in field-service techniques.
Provide onsite installation, calibration, and repair services for QVI metrology products as needed.
Perform field-service installation, calibration, verification, repair, and maintenance of new and traditional QVI products.

Benefits

Free individual healthcare, with the company paying 97–100% of premiums on its most affordable HDHP for single-employee coverage.
100% employer-paid short-term and long-term disability insurance.
Fully employer-paid life insurance.
Over 3 weeks of combined paid vacation, sick, and personal time starting from day one, with additional time off after 5- and 10-year anniversaries.
10 paid company holidays.
Up to $7,000 in annual tuition assistance.
College scholarship programs for employees’ children.
401(k) company match of up to 5% of gross wages.
Annual discretionary bonuses for non-commission roles.
$1,500 referral rewards.
Free onsite electric-vehicle charging and cash reimbursement toward purchasing a qualified EV.