Physical Damage Specialist - Field (Harrisburg, PA)

USAA•Harrisburg, PA

10d•$77,120 - $138,810•Onsite

About The Position

As a dedicated Physical Damage Specialist, you will work within defined guidelines and frameworks to build relationships with and oversee third-party vendors through virtual or in-person interactions with members, claimants, and third-party personnel. You will help protect USAA’s financial strength by ensuring the accuracy and quality of vendor work, and resolve problems with a focus on the mission and exceptional member experiences. This is a field-based role in the Harrisburg Metro, Pennsylvania area. Candidates must be willing and able to work in that area. Relocation assistance is not available.

Requirements

High school diploma or General Equivalency Diploma.
Four years of auto physical damage estimating experience.
Currently possess or acquire and maintain individual I-CAR Platinum Pro-Level 3 certification within 12 months of hire.
Ability to prioritize, problem solve, and communicate next steps and a path to resolution effectively.
Ability to communicate effectively through multiple channels, including digital tools, to drive speed, accuracy, and service.
Acquire and maintain an insurance adjuster license within 90 days and the designated number of attempts.
Strong oral and written communication skills.

Nice To Haves

Proficiency with the CCC vehicle damage estimating system.
Current P&C insurance adjuster license.
I-CAR Platinum certification.
Experience with STARS or other automotive Direct Repair Programs (DRP).
US military experience gained through military service or as a military spouse/domestic partner.

Responsibilities

Onboard and oversee vendors, maintain partnerships, and coach vendors toward contractual and operational goals, as applicable.
Evaluate vendor work product for quality, accuracy, and compliance with contract terms and conditions.
Collaborate with 3PRM on vendor footprint to balance member needs and operational resources.
Resolve complaints and payment discrepancies within the vendor MOI.
Provide direction as needed on borderline total loss situations.
Make decisions and provide insight on physical damage losses within granted authority, and advance requests for additional authority as needed.
Apply advanced knowledge of P&C insurance products, services, contracts, and internal processes and procedures to ensure compliance.
Support workload surges and/or catastrophe operations as needed.
Assist with managing output, throughput, and USAA adherence guidelines for Auto Physical Damage processes, including rental, alternative parts utilization, vehicle owner communication, and assignment completions.
Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.