Field Service Engineer - Medical Imaging (Field: Philadelphia, PA)

Philips•Philadelphia, PA

1d•Onsite

About The Position

The Field Service Engineer is responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain medical imaging equipment at customer sites. This is a field role serving customers in the Philadelphia, Pennsylvania area. Approximately 70% travel across the assigned geography is required, with an average of 1–4 hours of driving daily; occasional overnight stays and travel by air or train may be required. The role may involve work in an office or home office, remotely, and in hospital or healthcare environments. The position requires providing exceptional customer service, understanding customer business needs, resolving equipment problems, and completing preventive maintenance, field change orders, installations, and related documentation. Engineers participate in regional team activities, improve processes, identify training gaps, and may develop qualifications across multiple modalities. The position requires flexible hours based on business needs, including overtime, weekends, and on-call rotations, and the ability to work safely with radiation sources or radioactive materials while using required personal protective equipment. The posted hourly pay range in Pennsylvania is $29.00–$45.00, and the role is eligible for overtime. Compensation may also include field service and lead-generation incentive bonus plans and on-call pay. The position includes a company fleet/car, training, and advancement opportunities. Philips benefits include PTO, a 401(k) with up to 7% match, an HSA with company contribution, a stock purchase plan, and education reimbursement. Applicants must have U.S. work authorization without current or future visa sponsorship and must reside in or within commuting distance of Philadelphia, Pennsylvania.

Requirements

At least 1 year of experience in a diagnostic imaging service environment, field- or hospital-based, or at least 3 years of experience in electromechanical industries.
Associate degree in electronics or an equivalent combination of education and experience.
Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment.
Knowledge and ability to use necessary tools and test equipment.
Ability to perform the minimum physical, cognitive, and environmental requirements of the field service position, with or without accommodation.
Ability to work in an office/home office and/or remote setting, as well as a hospital/healthcare environment, while adhering to applicable requirements.
U.S. work authorization; candidates requiring current or future sponsorship for a work-authorized visa will not be considered.
Residence in or within commuting distance of Philadelphia, Pennsylvania.

Nice To Haves

Experience with Ultrasound (UL) or Diagnostic X-Ray (DXR) imaging equipment.
Bachelor of Science in Electrical Engineering (BSEE), Electrical Engineering Technology (BSEET), Mechanical Engineering (BSME), or Mechanical Engineering Technology (BSMET).

Responsibilities

Provide customer service by adhering to customer entitlements, setting clear expectations, meeting commitments and arrival times, and addressing customer needs.
Understand customers’ businesses and competitive environments and generate service revenue.
Participate as a member of the regional work team, improve team processes, and identify training gaps.
Seek opportunities to increase capability and capacity, including qualifying in multiple modalities and learning new tools.
Complete administrative duties within Philips, state, and federal regulatory requirements and timeframes, including timesheets, service work orders, expense reports, field change orders, preventive maintenance, installation documents, and site and service documentation.
Adhere to established training, quality, and safety requirements.
Use available tools, support, resources, and escalation processes within required timeframes to resolve customer and system problems.
Complete preventive maintenance, field change orders, installations, and related tasks, including diagnosing and resolving electronic, network, and mechanical problems.
Travel approximately 70% across the assigned geography, with daily driving and occasional overnight or air/train travel as required.
Work flexible hours based on business needs, including overtime, weekends, and on-call rotations.
Work safely with radiation sources and/or radioactive materials and wear required personal protective equipment.