Field Service Engineer - Medical Imaging (Field: Philadelphia, PA)

Philips•Philadelphia, PA

2d•$29 - $45•Onsite

About The Position

Responsible for customer relationship management through effective use of technical knowledge to install, troubleshoot, service, and maintain medical imaging equipment at customer sites. This is a field role serving customers in the Philadelphia, Pennsylvania area, and requires approximately 70% travel across the specified geography. Average daily driving time is 1–4 hours, with occasional overnight stays and travel by air or train. The role involves delivering customer service, resolving equipment and system problems, completing preventive maintenance, field change orders, and installations, and performing related administrative documentation in accordance with company and regulatory requirements. The engineer participates in a regional work team, helps improve team processes, identifies training gaps, and may qualify in multiple modalities. The position requires work in office or home-office and remote settings as well as hospitals and healthcare environments. Flexible hours may include overtime, weekends, and on-call rotations. The engineer must safely work with radiation sources or radioactive materials and wear required personal protective equipment. The position is eligible for overtime and includes field service and lead-generation incentive bonus plans, on-call pay, a company fleet/car, training, and advancement opportunities. The posted hourly pay range in Pennsylvania is $29.00–$45.00.

Requirements

At least 1 year of experience in a diagnostic imaging service environment, either field-based or hospital-based, or at least 3 years of experience in electromechanical industries.
Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment.
Knowledge and use of necessary tools and test equipment.
Associate degree in electronics or an equivalent combination of education and experience.
Ability to meet the physical, cognitive, and environmental requirements of the field service position, with or without accommodation.
Ability to work in office/home-office or remote settings and hospital/healthcare environments while adhering to applicable requirements.
Ability to work flexible hours based on business needs, including overtime, weekends, and on-call rotations.
Ability to safely work with radiation sources and/or radioactive materials and wear required personal protective equipment.
Must reside in or within commuting distance of Philadelphia, Pennsylvania.
US work authorization is required; candidates who require work-visa sponsorship now or in the future will not be considered.

Nice To Haves

Experience with Ultrasound (UL) or Diagnostic X-Ray (DXR) imaging equipment.
Bachelor of Science in Electrical Engineering (BSEE), Electrical Engineering Technology (BSEET), Mechanical Engineering (BSME), or Mechanical Engineering Technology (BSMET).
Ability and willingness to qualify in multiple modalities and learn new tools.

Responsibilities

Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, meeting commitments and arrival times, and addressing customer needs.
Understand customers’ businesses and competitive environments and generate service revenue.
Participate in the regional work team, improve team processes, identify training gaps, and seek opportunities to increase capability and capacity.
Complete administrative duties within Philips, state, and federal regulatory requirements and timeframes, including timesheets, service work orders, expense reports, field change orders, preventive maintenance, installation documents, and site and service documentation.
Adhere to established training, quality, and safety requirements.
Use available tools, support, resources, and escalation processes to resolve customer and system problems within required timeframes.
Complete preventive maintenance, field change orders, installations, and related tasks, including diagnosing and resolving electronic, network, and mechanical problems.
Travel approximately 70% across the assigned geography, with average daily driving of 1–4 hours and occasional overnight or air/train travel.