Field Service Technician Shippenville, PA

The Cavco Family of Companies•Shippenville, PA

About The Position

The production service team addresses customer issues promptly and to the customer’s satisfaction, in accordance with Cavco warranties and commitments. The Production Service Technician resolves customer issues on site, sometimes identifying and correcting defects, and assists customers in understanding their product purchase. The technician may work independently or under direct supervision, following specific process steps with ongoing quality review and coaching as needed. The role installs and repairs Cavco products and performs scheduled or required on-site post-installation repair, calibration, and maintenance. It involves using knowledge of electronics, electrical circuits, and appliances; reviewing work orders and technical materials; inspecting installation sites; testing and replacing electrical components; and conducting preventative maintenance. The technician may also train customers, repair faulty printed circuit boards, and be on call for emergency repairs outside business hours. Travel is required.

Requirements

High school graduate with some college.
2–4 years of previous relevant, related experience.
Ability to anticipate and solve practical problems or resolve issues.
Demonstrated in-depth customer service history.
Effective oral and written communication with co-management and internal and external customers.
Ability to work in a fast-paced environment.
Attention to detail.
Valid state driver’s license.
Maintain a clean and insurable driving record throughout employment, as defined by company vehicle insurance standards.

Responsibilities

Install and repair Cavco products.
Perform scheduled or required on-site post-installation repair, calibration, and maintenance.
Review work orders, manuals, blueprints, and schematic diagrams to identify tasks and needed tools, equipment, and parts.
Discuss assignments with customer representatives and inspect installation sites to verify electrical installations meet specifications.
Test electrical components, including wiring, switches, and relays, and replace faulty components using hand tools.
Conduct routine preventative maintenance according to established guidelines and schedules.
Ensure Cavco products meet defined specifications.
Train customers in equipment operation when needed.
Repair faulty printed circuit boards when needed.
Perform emergency repairs during off-business hours when on call.
Travel as required.