Field Service Technician (Power Tools) - Allentown, PA

Stryker•Lancaster, PA

10d•$28 - $39•Onsite

About The Position

The Field Service Technician supports power tools and serves as a technical resource for healthcare customers across an assigned territory. This field-based position focuses on equipment service, troubleshooting, maintenance, installation, and documentation. Most work time is spent traveling in a company-provided vehicle between customer sites to resolve technical issues and help ensure equipment performs as intended. The role delivers customer service through effective technical support, clear communication, accurate documentation, and collaboration with healthcare customers, clinical staff, sales partners, and internal stakeholders. The technician manages multiple service priorities, works independently in fast-paced or stressful customer environments, and coordinates with internal partners when additional support is needed. The position requires frequent travel, including travel to hospitals and healthcare facilities, and may involve overtime, evening, overnight, or weekend work. Travel is listed as 80%.

Requirements

High school diploma or GED.
Valid driver's license and ability to travel frequently within the assigned territory, including overnight and weekend travel as needed, and occasionally outside the territory to support business needs and coverage.
Proficiency with Microsoft Office applications.
Ability to meet healthcare facility credentialing, compliance, safety, and access requirements, which may include vaccinations, training, screening requirements, and PPE, with or without reasonable accommodation.
Ability, with or without reasonable accommodation, to stand, walk, bend, and work at customer sites for extended periods; regularly move up to 20 pounds; and occasionally lift up to 75 pounds.

Nice To Haves

At least 3 years of technical service, equipment repair, maintenance, or related experience.
Associate degree, bachelor's degree, or formal technical training in a technical discipline.
Experience with biomedical equipment maintenance, repair, installation, or field service support.

Responsibilities

Develop and maintain strong relationships with customers and internal partners, including sales and commercial teams, to deliver exceptional customer experiences, support equipment performance, and contribute to business goals within the assigned territory.
Travel to hospitals and healthcare facilities to complete service requests, installations, and preventive maintenance.
Troubleshoot, diagnose, and repair equipment issues to restore functionality and minimize downtime.
Install, maintain, and inspect medical equipment according to service guidelines and quality standards.
Support software, connectivity, and system configuration activities as needed to maintain equipment performance.
Coordinate service schedules, prioritize customer requests, communicate findings and recommendations, and provide timely updates to customers and internal stakeholders.
Document service activities, repairs, parts usage, and results in company systems.
Interpret technical manuals, service bulletins, and engineering documentation to resolve equipment issues.
Follow customer site requirements, safety standards, patient confidentiality policies, company procedures, and PPE requirements when working in healthcare environments, including areas where biohazardous materials may be present.