Dual Service Technician – Allentown, PA

Smart Care • Allentown, PA

11d

About The Position

Smart Care Solutions is seeking a Dual Service Technician in Allentown, Pennsylvania. The technician serves as a trusted advisor to customers by providing solutions that help predict and prevent commercial kitchen equipment failures. Customers include restaurants, hotels, grocery stores, hospitals, and other commercial facilities.

The role involves troubleshooting, repairing, and performing preventive maintenance on commercial foodservice equipment, including refrigeration, cooking, beverage, and dishwashing equipment. Technicians work with manufacturers to resolve technical issues, replace parts, recommend system improvements, provide customer service, follow safety protocols, document service work, and stay organized in a fast-paced environment.

Smart Care provides on-the-job training, on-demand technical support, opportunities to earn CFESA certifications, and potential advancement into leadership roles. A company service vehicle, fuel card, tablet, and cell phone are provided for business use. The role requires participation in on-call rotations, including nights and weekends, and involves frequent travel to customer locations and work in varied and sometimes challenging environments.

Requirements

• At least 3 years of hands-on technical experience in refrigeration, appliance repair, HVAC, the military, or a similar field.
• EPA Universal Certification.
• Experience with electronic refrigeration controls and computerized monitoring systems.
• Experience with ice machines and supermarket refrigeration systems.
• Experience working with supermarkets, restaurants, grocery stores, convenience stores, or other commercial facilities.
• Flexibility to participate in on-call rotations, including nights and weekends.
• High school diploma or equivalent.
• Possess and maintain all licenses, certifications, and registrations required to service commercial hot-side and cold-side equipment in Pennsylvania.
• Valid state-issued Real ID driver's license with a clean driving history.
• Ability to regularly lift, carry, push, and pull equipment, tools, and materials weighing up to 70 pounds, and more with assistance when required.
• Ability to frequently stand, walk, kneel, crouch, bend, reach, and climb throughout the workday.
• Ability to work from ladders, rooftops, elevated platforms, and in confined spaces when necessary.
• Ability to safely use hand tools, power tools, testing equipment, and other service-related equipment.
• Ability to distinguish colors, read gauges and technical documents, and perform detailed diagnostic work.
• Ability to drive frequently to customer locations, potentially sitting for extended periods.
• Ability to work in hot, cold, wet, or otherwise challenging environmental conditions.

Nice To Haves

• HVAC/R certification or technical-school training.

Responsibilities

• Troubleshoot, repair, and perform preventive maintenance on commercial foodservice equipment, including refrigeration, cooking, beverage, and dish machines.
• Partner with manufacturers to troubleshoot and resolve technical issues efficiently.
• Replace equipment parts and recommend system improvements.
• Deliver excellent customer service and serve as a trusted advisor to customers.
• Follow safety protocols and document service work.
• Stay organized in a fast-paced environment.
• Participate in on-call rotations, including nights and weekends.
• Travel frequently to customer locations.

Benefits

• On-the-job training and on-demand technical support.
• Opportunities to earn professional CFESA certifications and advance into leadership roles.
• Company service vehicle, fuel card, tablet, and cell phone provided for business use.
• Market-leading benefits program, including 401(k) and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED