Dual Service Technician

Smart Care•Philadelphia, PA

10d

About The Position

As a Hot & Cold Service Technician, you will become a trusted advisor to customers by delivering solutions that help predict and prevent commercial kitchen equipment failures. You will service equipment used by restaurants, hotels, grocery stores, hospitals, and other commercial customers. The role includes troubleshooting, repairs, and preventive maintenance across refrigeration, cooking, beverage, and dishwashing equipment. Smart Care provides on-the-job training, on-demand technical support, a company service vehicle and business-use equipment, uniforms, benefits, and opportunities to earn CFESA certifications and pursue leadership roles.

Requirements

At least 1 year of hands-on technical experience in refrigeration, appliance repair, HVAC, the military, or a similar field.
EPA Universal Certification.
Experience with ice machines.
Experience with supermarkets, restaurants, grocery stores, convenience stores, or other commercial facilities.
High school diploma or equivalent.
Possess and maintain all licenses, certifications, and registrations required to service commercial hot-side and cold-side equipment.
Valid state-issued Real ID driver's license and clean driving history.
Mechanical aptitude, troubleshooting skills, and ability to read diagrams and schematics.
Ability to lift up to 70 pounds regularly; frequently bend, kneel, push, pull, reach, and squat; and work on ladders, rooftops, elevated platforms, and in confined spaces when necessary.
Ability to work in hot, cold, wet, humid, freezing, and other challenging environmental conditions, and around moving mechanical parts, pressurized equipment, open flames, heated surfaces, liquids, and electrical hazards.
Ability to distinguish colors, read technical documents and gauges, and perform diagnostic work.
Ability to drive frequently to customer locations, including sitting for periods of up to 2 hours.

Responsibilities

Troubleshoot, repair, and perform preventive maintenance on commercial foodservice equipment, including refrigeration, cooking, beverage, and dish machines.
Work with manufacturers to troubleshoot and resolve technical issues efficiently.
Replace parts and recommend system improvements.
Deliver excellent customer service.
Follow safety protocols, document service work, and stay organized in a fast-paced environment.
Participate in on-call rotations, including nights and weekends.