Field Service Technician Shippenville, PA
About The Position
The production service team addresses customer issues in a timely manner and in accordance with Cavco warranties and commitments, supporting customer loyalty and the brand. The Production Service Technician resolves customer issues at customer sites, sometimes identifying and correcting defects directly, and helps customers understand their product purchases. The technician may work independently or under direct supervision, carrying out specific process steps with ongoing quality review and coaching as needed. The role installs and repairs Cavco products and performs post-installation repair, calibration, and maintenance. It uses knowledge of electronics, electrical circuits, and appliances and may include training customers, repairing faulty printed circuit boards, and responding to emergency repairs outside business hours. Travel is required.
Requirements
- High school graduate with some college.
- 2–4 years of previous relevant, related experience.
- Ability to anticipate and solve practical problems or resolve issues.
- Demonstrated in-depth customer service history.
- Effective oral and written communication with co-management and internal and external customers.
- Ability to work in a fast-paced environment.
- Attention to detail.
- Valid state driver’s license.
- Must maintain a clean and insurable driving record throughout employment, as defined by company vehicle insurance standards.
Responsibilities
- Install and repair Cavco products and perform on-site post-installation repair, calibration, and maintenance as scheduled or required.
- Review work orders, manuals, blueprints, and schematic diagrams to determine tasks and the tools, equipment, and parts needed.
- Discuss assignments with customer representatives and inspect installation sites to verify that electrical supply wires, conduit, switches, and circuit breakers meet specifications.
- Test electrical components, including wiring, switches, and relays, using testing instruments, and replace faulty components using hand tools.
- Conduct routine preventative maintenance according to established guidelines and schedules.
- Ensure Cavco products meet defined specifications.
- Train customers in equipment operation, when needed.
- Repair faulty printed circuit boards, when needed.
- Be on call and perform emergency repairs during off-business hours, when needed.
- Travel as required.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
