Resident Field Service Technician-Johnsonburg PA

ABB•Erie, PA

4d•Onsite

About The Position

The Resident Field Service Technician executes service work according to work instructions and ABB quality and safety guidelines. The role delivers customer service by planning and carrying out work to meet customer orders and expectations, communicating timelines and expectations to support customer retention. The position is onsite at a customer site in Johnsonburg, Pennsylvania. The technician performs field service and preventive maintenance, identifies and analyzes technical issues, prepares materials for service activities, and may train field service associates and customers. The position requires availability for on-call coverage 24/7 if needed.

Requirements

Associate degree and 5+ years of field service, preventive maintenance, or related experience; alternatively, a high school diploma and 7+ years of experience.
Experience working with DCS/QCS systems.
PLC and networking experience.
Mechanical aptitude and some knowledge of basic hand tools and diagnostic tools.
Electrical/electronics troubleshooting experience.
Availability for on-call coverage 24/7 if needed.

Responsibilities

Work with customers onsite to identify opportunities to improve operations and eliminate pain points.
Perform field service tasks and preventive maintenance; identify technical issues and conduct analysis remotely or onsite for certified service categories and products.
Prepare material lists and ensure required materials, parts, and equipment are available and of appropriate quality for service activities.
Act as a trainer for field service associates and customers when needed.
Plan and execute service work to meet customer orders and expectations while following ABB quality and safety guidelines.
Communicate service timelines and expectations to support customer retention.

Benefits

Choice of two medical plan options: a PPO Copay Plan or a High Deductible Plan with a Health Savings Account.
Choice of two dental plan options: Core and Core Plus.
Vision benefit.
Company-paid life insurance equal to 2x base pay.
Company-paid AD&D equal to 1x base pay.
Voluntary life and AD&D coverage, employee-paid.
Company-paid short-term disability for up to 26 weeks.
Company-paid long-term disability at 60% of pay, with an option to increase coverage to 66 2/3% of pay.
Employee-paid supplemental accident, hospital indemnity, critical illness, and pet insurance.
Parental leave for up to 6 weeks.
Employee Assistance Program.
Health Advocate support for mental and behavioral health, general health navigation, virtual health, and infertility/adoption.
Employee discount program.
401(k) Savings Plan with company contributions.
Employee Stock Acquisition Plan (ESAP).
11 paid holidays.
Vacation based on years of service for hourly and non-exempt positions; salaried exempt positions receive vacation under a permissive time-away policy.