Field Service Technician

Analogic•Baltimore, MD

13d

About The Position

The Field Service Technician delivers exceptional customer service by diagnosing and resolving technical issues to enhance customer satisfaction and retention. The role involves electronic and mechanical repairs, documenting service reports, and maintaining strong customer relationships. It requires technical proficiency, excellent communication skills, and the ability to work independently in the field. The position covers Baltimore/Washington International Thurgood Marshall Airport (BWI) and surrounding areas, and reports to the Area Manager of Security Field Service. All experience levels are welcome to apply.

Requirements

High school diploma or equivalent.
3–5 years of experience in troubleshooting and repair.
Strong time-management skills and ability to complete assigned small field projects.
Technical aptitude and ability to learn and adapt to new technology.
Professional demeanor and customer-focused approach.
Professional written and oral communication skills for preparing detailed reports and communicating with internal and external customers.
Flexibility and openness to a changing schedule and work environment.
Pass a criminal background check, drug test, pre-employment physical, and credit check.
Ability to safely and successfully perform the essential physical functions of the job and meet essential productivity standards.
Obtain and maintain an Airport ID Badge in compliance with the Airport Security Plan and TSA regulations, obtain the necessary public trust security clearance (eApp), and be authorized to access and handle Sensitive Security Information (SSI).
Valid driver's license and dependable transportation.
Ability to travel up to 10% of the time by plane, domestically and internationally, with the required Real ID and passport for international travel.
U.S. citizenship or permanent residency (green card) due to contractual obligations.
Ability to work overtime and variable hours as required by business needs.

Nice To Haves

Certified trade training.

Responsibilities

Diagnose errors and technical problems and determine appropriate solutions.
Troubleshoot electronic and mechanical systems, perform repairs, and maintain technical product knowledge.
Prepare timely and detailed service reports.
Exceed company and customer requirements and respond to customer needs while building positive relationships.
Maintain tools and calibrated equipment in proper condition.
Meet daily service needs at assigned sites and locations.
Independently plan and perform repairs and preventative maintenance in the field.
Schedule work according to field needs.