Field Service Technician

Analogic•Town of Colonie, NY

13d

About The Position

The Field Service Technician delivers exceptional customer service by diagnosing and resolving technical issues to enhance customer satisfaction and retention. The role involves electronic and mechanical repairs, documenting service reports, and maintaining strong customer relationships. It requires technical proficiency, excellent communication skills, and the ability to work independently in the field. The position covers Albany International Airport (ALB) and surrounding areas and reports to the Area Manager of Security Field Service. All experience levels are welcome to apply.

Requirements

High school diploma or equivalent.
3–5 years of experience in troubleshooting and repair.
Strong time-management skills and ability to complete assigned small field projects.
Technical aptitude and ability to learn and adapt to new technology.
Professional demeanor and customer-focused approach.
Professional written and oral communication skills to document detailed reports and communicate effectively with internal and external customers.
Flexibility and openness to a fluid schedule and working environment.
Must pass a criminal background check, drug test, pre-employment physical, and credit check.
Ability to safely and successfully perform the essential physical functions of the job and meet essential qualitative and/or quantitative productivity standards.
Must obtain and maintain an Airport ID Badge in compliance with the Airport Security Plan and TSA regulations, obtain the necessary public trust security clearance (eApp), and be authorized to access and handle Sensitive Security Information (SSI).
Valid driver's license and dependable transportation.
Ability to travel up to 10% by plane domestically and internationally, with the required Real ID and passport for international travel.
U.S. citizenship or permanent residency (green card) required due to contractual obligations.
Must be able to work overtime and variable hours as business needs require.

Nice To Haves

Certified trade training.

Responsibilities

Diagnose errors and technical problems and determine appropriate solutions.
Use effective electronic and mechanical repair troubleshooting methods and maintain technical product knowledge.
Document and produce timely, detailed service reports.
Exceed company and customer requirements.
Respond to customer needs and build positive customer relationships.
Maintain tools and calibrated equipment properly.
Meet daily service needs at assigned sites and locations.
Plan and independently perform repairs and preventive maintenance in the field.
Schedule work according to field needs.