Field Service Technician

BLM GROUP•Novi, MI

13d•Onsite

About The Position

The Field Service Technician works under the direct supervision of the Service Manager to install, maintain, troubleshoot, and repair BLM equipment at customer sites. The technician helps resolve customer issues promptly, maintains positive customer relationships, demonstrates applicable BLM GROUP software, and supports sales staff in servicing equipment. The role requires accurate service documentation, reports, time sheets, and expense tracking, as well as maintaining a safe work environment in accordance with OSHA/MIOSHA guidelines. Travel may be required up to 100%, including domestic and international travel by land or air. The position has no supervisory responsibility.

Requirements

High school diploma required.
Two to four years of experience in a similar technical position.
At least one year of experience in a customer service role.
Clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to use the Internet effectively.
Ability to understand and use I/O structure for technical troubleshooting.
Ability to use electric/electronic test and measurement equipment effectively.
Ability to understand, analyze, and resolve technical mechanical or electrical issues using measured data.
Ability to read and understand technical information in equipment manuals or electronic media.
Ability to document technical data and steps taken to resolve equipment and product issues accurately.
Ability to communicate technical issues and resolution steps to the BLM corporate office.
Proven customer service skills focused on customer relationships.
Strong organization, verbal and written communication, time management, and problem-solving skills.
Ability to work effectively with minimal supervision and determine whom to contact for technical assistance.
Ability to work effectively as a team member with colleagues at all levels and with diverse customers.
Ability to travel domestically and internationally by land or air as required.
Ability to perform the physical demands of the role, including lifting or moving 50 to 70 pounds.

Nice To Haves

Associate degree in a technical discipline or comparable military experience.
Experience with Trumpf laser machines, Amada Laser, Mazak laser, or similar laser machinery.
Fluency in Italian.

Responsibilities

Support sales staff in servicing BLM equipment.
Install new equipment at customer sites.
Perform preventive maintenance, troubleshooting, emergency repairs, and equipment service at customer sites.
Document services performed and identify future equipment service needs.
Maintain excellent customer service and customer satisfaction.
Demonstrate applicable BLM GROUP software capabilities to customers.
Prepare time sheets, service reports, and installation forms accurately and on time.
Track expenses accurately and submit expense reports on time.
Maintain a safe work environment and follow OSHA/MIOSHA guidelines.
Communicate with other departments as needed.
Work overtime when required by workload and customer needs.
Travel up to 100% as assigned by management, including domestic and international travel.
Perform other duties as assigned by management.