Andersen Windows and Doors Field Service Technician
About The Position
An Andersen Windows and Doors Field Service Technician travels to customer homes to diagnose, repair, and resolve warranty or performance issues involving installed windows and doors. The position includes onsite repairs, troubleshooting product concerns, customer communication, electronic documentation, and travel to customer locations and job sites. The technician may order parts or products needed to resolve service issues, check stock availability, and enter order details into BGS’ computer system. The technician also records customer problems or complaints to maintain a complete history of interactions with BGS. The listed pay is $18.00–$28.00 per hour, with benefits.
Responsibilities
- Dismantle, adjust, and repair previously installed windows, doors, sashes, hardware, screens, locks, and trim.
- Troubleshoot product performance concerns, air leaks, and water infiltration to identify root causes.
- Communicate professionally with homeowners, set clear expectations, and resolve difficult onsite situations.
- Complete electronic service reports, job assessments, and expense tracking using mobile apps or company systems.
- Drive to various customer locations and job sites.
- Order parts or products as needed to repair and resolve issues.
- Check stock availability.
- Enter order details into BGS’ computer system.
- Log customer problems or complaints on the customer record to provide a complete picture of interactions with BGS.
Benefits
- Benefits are offered; specific benefits are not listed.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
