Field Service Technician - Tri

Tri • Spartanburg, SC

3d

About The Position

Tri-Lift Industries, Inc., a third-generation family business and material-handling equipment provider, is seeking a Field Service Technician to serve customers across its operations. The technician promotes goodwill and accountability, provides professional customer service, diagnoses equipment problems, recommends repairs, completes repairs and modifications, and performs scheduled maintenance. The role also involves documenting service calls, maintaining company equipment and the service vehicle, managing the vehicle’s service and parts inventory, and keeping work areas safe and orderly. Additional duties may be assigned by management.

The typical work schedule is 8:00 AM to 4:30 PM. The hourly pay range is $26–$35. Candidates must pass a pre-employment drug test and hold a valid, current driver’s license. Driving records are reviewed by the insurance company to determine eligibility for a company vehicle.

Requirements

• High school diploma or equivalent.
• At least three years of mechanical, electrical, and hydraulic experience in the forklift or equipment repair industry.
• Effective communication with customers, coworkers, and management.
• Ability to understand service and training manuals and schematics.
• Ability to safely operate power tools, lifts, hoists, hydraulic jacks, and overhead cranes.
• Valid and current driver’s license.
• Pass a pre-employment drug test.
• Provide and maintain personal tools required for equipment service duties.

Nice To Haves

• Knowledge of electrical and industrial battery charger repair.

Responsibilities

• Promote goodwill and accountability between the company and customers.
• Act professionally and provide a superior level of customer service.
• Analyze and diagnose equipment problems and breakdowns.
• Recommend appropriate service and repair actions to resolve equipment performance issues.
• Make equipment repairs or modifications.
• Perform scheduled equipment maintenance efficiently.
• Document each service call and repair accurately and neatly, including required paperwork.
• Maintain the serviceability and accountability of company equipment.
• Keep the company service van clean, orderly, and free of hazards.
• Secure and maintain service and parts inventory in the company vehicle.
• Maintain personal tools needed to perform equipment service duties.
• Keep the work area clean and free of hazards.
• Cooperatively perform additional duties assigned by management.

Benefits

• Paid time off (PTO).
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Company-paid short- and long-term disability insurance.
• Company-paid life insurance, with additional purchase options.
• 401(k) plan with 4% company match.
• Company uniforms.
• Company vehicle and gas card.
• Tablet and laptop.
• Hands-on training and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED