Field Service Technician - Tri

Tri•Burlington, NC

About The Position

Tri-Lift Industries, Inc. is a third-generation family business and material-handling equipment provider serving North Carolina, South Carolina, and Virginia. The Field Service Technician promotes goodwill and accountability with customers, works professionally, and provides a high level of customer service. The role diagnoses equipment problems and breakdowns, recommends and performs appropriate repairs or modifications, and completes scheduled equipment maintenance. Technicians document service calls and repairs, maintain company equipment and a clean, hazard-free work area, and keep the company service van and its service and parts inventory in good order. Technicians provide and maintain the personal tools needed for their work and perform additional duties as assigned by management. The typical work schedule is 8:00 AM to 4:30 PM. The hourly pay range is $26–$35. Applicants must pass a pre-employment drug test and have a current, valid driver’s license. Driving records are reviewed by the insurance company for eligibility to use a company vehicle.

Requirements

High school diploma or equivalent.
At least three years of mechanical, electrical, and hydraulic experience in the forklift or equipment repair industry.
Effectively communicate with customers, co-workers, and management.
Understand relevant service and training manuals and schematics.
Safely operate power tools, lifts, hoists, hydraulic jacks, and overhead cranes.
Have a current, valid driver’s license.
Pass a pre-employment drug test.
Driving record must meet the insurance company’s eligibility requirements for use of a company vehicle.
Have and maintain personal tools needed to perform equipment service duties.

Nice To Haves

Knowledge of electrical and industrial battery charger repair.

Responsibilities

Promote goodwill and accountability between the company and its customers.
Act professionally and provide superior customer service.
Analyze and diagnose equipment problems and breakdowns.
Recommend appropriate service and repair actions to resolve equipment performance issues.
Perform equipment repairs or modifications.
Efficiently perform scheduled equipment maintenance.
Accurately and neatly document service calls and repairs and provide the necessary paperwork.
Maintain the serviceability and accountability of company equipment.
Keep the company service van clean, orderly, and free of hazards.
Secure and maintain service and parts inventory in the company vehicle.
Maintain personal tools needed to perform equipment service duties effectively.
Keep the work area clean and hazard-free.
Cooperatively perform additional duties assigned by management.