Field Service Technician - Tri

Tri•Greenville, SC

About The Position

Tri-Lift Industries is hiring a Field Service Technician to service material handling equipment and provide customers with professional, high-quality support. The technician promotes goodwill and accountability, diagnoses equipment problems and breakdowns, recommends and completes repairs or modifications, and performs scheduled maintenance. The role also requires accurate service-call documentation and maintaining company equipment, the service van, vehicle inventory, personal tools, and work areas in clean, orderly, and safe condition. The technician may perform additional duties assigned by management. The typical work schedule is 8:00 AM to 4:30 PM. The hourly pay range is $26–$35. Benefits include paid time off, hands-on training and advancement opportunities, uniforms, a company vehicle and gas card, a 401(k) with a 4% company match, medical, dental, and vision insurance, and company-paid short- and long-term disability and life insurance.

Requirements

High school diploma or equivalent.
Three or more years of mechanical, electrical, and hydraulic experience in the forklift or equipment repair industry.
Effectively communicate with customers, coworkers, and management.
Ability to understand service and training manuals and schematics.
Ability to safely operate power tools, lifts, hoists, hydraulic jacks, and overhead cranes.
Have personal tools required to perform equipment service duties.
Pass a pre-employment drug test.
Have a valid, current driver's license; driving record will be reviewed by the insurance company for eligibility to use a company vehicle.

Nice To Haves

Knowledge of electrical and industrial battery charger repair.

Responsibilities

Promote goodwill and accountability between the company and customers, maintaining a professional manner and providing superior customer service.
Analyze and diagnose equipment problems and breakdowns.
Recommend appropriate service and repair actions to resolve equipment performance issues.
Repair or modify equipment and efficiently perform scheduled maintenance.
Accurately and neatly document service calls and repairs and provide required paperwork.
Maintain the serviceability and accountability of company equipment.
Keep the company service van clean, orderly, and free of hazards.
Secure and maintain service and parts inventory in the company vehicle.
Provide and maintain personal tools needed to perform equipment service duties.
Keep the work area clean and hazard-free.
Cooperatively perform additional duties assigned by management.