Field Service Technician - Tri

Tri•Reidsville, NC

About The Position

Tri-Lift Industries, Inc., a third-generation family business and material-handling equipment provider serving North Carolina, South Carolina, and Virginia, is hiring a Field Service Technician. The role promotes goodwill and accountability with customers while providing professional, high-quality service. The technician diagnoses equipment problems and breakdowns, recommends and performs repairs or modifications, and carries out scheduled maintenance. The position also involves documenting service calls and repairs, maintaining company equipment and the service van, managing service and parts inventory in the vehicle, keeping personal tools in good condition, and maintaining a clean, hazard-free work area. Additional duties may be assigned by management. The typical schedule is 8:00 AM to 4:30 PM. The hourly pay range is $26–$35. Candidates must pass a pre-employment drug test and hold a valid, current driver's license. Driving records are reviewed by the insurance company to determine eligibility for a company vehicle.

Requirements

High school diploma or equivalent.
Three or more years of mechanical, electrical, and hydraulic experience in the forklift or equipment repair industry.
Effectively communicate with customers, co-workers, and management.
Ability to understand service and training manuals and schematics.
Ability to safely operate power tools, lifts, hoists, hydraulic jacks, and overhead cranes.
Positive attitude and good organizational and communication skills.
Own the personal tools required to perform equipment service duties.
Pass a pre-employment drug test.
Hold a valid and current driver's license; driving record must meet the insurance company's eligibility requirements for a company vehicle.

Nice To Haves

Knowledge of electrical and industrial battery charger repair.

Responsibilities

Promote goodwill and accountability between the company and its customers.
Provide professional service and a superior level of customer care.
Analyze and diagnose equipment problems and breakdowns.
Recommend appropriate service and repair actions to resolve equipment performance issues.
Perform equipment repairs or modifications.
Efficiently perform scheduled equipment maintenance.
Accurately and neatly document service calls and repairs and provide the necessary paperwork.
Maintain the serviceability and accountability of company equipment.
Keep the company service van clean, orderly, and free of hazards.
Secure and maintain service and parts inventory in the company vehicle.
Maintain personal tools required to perform equipment service duties effectively.
Keep the work area clean and hazard-free.
Cooperatively perform additional duties assigned by management.