Field Rental Technician - Tri

Tri • Burlington, NC

3d

About The Position

Tri-Lift Industries is hiring a Field Rental Technician to service rental equipment and provide a high level of customer service. The role promotes goodwill and accountability between the company and its customers and requires professional, organized, and effective communication. Technicians analyze and diagnose equipment problems, recommend and perform repairs or modifications, and carry out scheduled maintenance. They document service calls and repairs accurately and neatly, maintain company equipment and vehicle serviceability, and keep the work area clean and hazard-free.

The technician secures and maintains service and parts inventory in the company vehicle and provides the personal tools needed to perform service duties. The role may also include additional duties assigned by management and the rental coordinator. The typical schedule is 8:00 AM to 4:30 PM. The hourly pay range is $24–$30.

Requirements

• High school diploma or equivalent.
• Three or more years of mechanical, electrical, and hydraulic experience in the forklift or equipment repair industry.
• Effectively communicate with customers, coworkers, and management.
• Understand service and training manuals and schematics.
• Safely operate power tools, lifts, hoists, hydraulic jacks, and overhead cranes.
• Have a positive attitude and good organizational and communication skills.
• Have personal tools required to perform equipment service duties.
• Pass a pre-employment drug test.
• Have a valid and current driver's license; driving record will be reviewed by the insurance company for eligibility to use a company vehicle.

Nice To Haves

• Knowledge of electrical and industrial battery charger repair.

Responsibilities

• Promote goodwill and accountability between the company and customers.
• Act professionally and provide superior customer service.
• Analyze and diagnose equipment problems and breakdowns.
• Recommend appropriate service and repair actions to resolve equipment performance issues.
• Make equipment repairs or modifications.
• Perform scheduled equipment maintenance efficiently.
• Accurately and neatly document service calls and repairs and provide necessary paperwork.
• Maintain the serviceability and accountability of company equipment.
• Keep the company service van clean, orderly, and free of hazards.
• Secure and maintain service and parts inventory in the company vehicle.
• Provide and maintain personal tools needed to perform equipment service duties.
• Keep the work area clean and hazard-free.
• Cooperatively perform additional duties assigned by management and the rental coordinator.

Benefits

• Competitive compensation and paid time off.
• Extensive hands-on training and advancement opportunities.
• Company uniforms.
• Company vehicle and gas card for road technicians.
• Tablet and laptop at 90 days if needed.
• 401(k) plan with 4% company match.
• Medical, dental, and vision insurance.
• Company-paid short- and long-term disability insurance.
• Company-paid life insurance with additional purchase options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED