Field Service Technician - Tri

Tri • Winston-Salem, NC

3d

About The Position

Tri-Lift Industries, Inc., a third-generation family business and material-handling equipment provider serving North Carolina, South Carolina, and Virginia, is hiring a Field Service Technician. The technician promotes goodwill and accountability with customers, works professionally, and provides a high level of customer service. The role involves diagnosing equipment problems and breakdowns, recommending and performing repairs or modifications, and completing scheduled maintenance. The technician documents service calls and repairs, maintains company equipment and a clean, safe work area, and keeps the company service vehicle and its parts inventory in good order. The technician provides and maintains the personal tools needed for service duties and performs additional duties assigned by management.

The typical schedule is 8:00 AM to 4:30 PM. The listed hourly range is $26–$35. Candidates must pass a pre-employment drug test and hold a valid, current driver’s license. Driving records are reviewed by the insurer to determine eligibility for a company vehicle.

Requirements

• High school diploma or equivalent.
• At least three years of mechanical, electrical, and hydraulic experience in the forklift or equipment repair industry.
• Effective communication with customers, coworkers, and management.
• Ability to understand service and training manuals and schematics.
• Ability to safely operate power tools, lifts, hoists, hydraulic jacks, and overhead cranes.
• Valid and current driver's license.
• Pass a pre-employment drug test.
• Provide and maintain personal tools required for equipment service duties.

Nice To Haves

• Knowledge of electrical and industrial battery charger repair.

Responsibilities

• Promote goodwill and accountability between the company and its customers.
• Act professionally and provide superior customer service.
• Analyze and diagnose equipment problems and breakdowns.
• Recommend appropriate service and repairs to resolve equipment performance issues.
• Perform equipment repairs or modifications and scheduled maintenance.
• Accurately and neatly document service calls and repairs, including the necessary paperwork.
• Maintain the serviceability and accountability of company equipment.
• Keep the company service van clean, orderly, and free of hazards.
• Secure and maintain service and parts inventory in the company vehicle.
• Maintain personal tools needed to perform equipment service duties.
• Keep the work area clean and hazard-free.
• Cooperatively perform additional duties assigned by management.

Benefits

• Competitive compensation and paid time off.
• Extensive hands-on training and advancement opportunities.
• Company uniforms.
• Company vehicle and gas card for road technicians, subject to driving-record and insurance eligibility.
• Tablet and laptop.
• 401(k) plan with 4% company match.
• Medical, dental, and vision insurance.
• Company-paid short- and long-term disability insurance.
• Company-paid life insurance with additional purchase options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED