Field Service Technician -Canada

ANA•Henderson, NV

9d•Remote

About The Position

Alliance North America is seeking a Field Service Technician based in Canada, preferably in the Greater Toronto Area. This is a remote, on-the-road role on the ANA Support Team, providing technical expertise in the repair, installation, and training of generators, air compressors, and associated equipment. The technician supports and educates core customers through regular visits and customer relationships, and collaborates with engineering and manufacturing teams on product improvements, new product development, and equipment additions after purchase. The role reports to the National Service Manager and follows a weekday schedule from 8:00 AM to 5:00 PM. Travel may reach 80% throughout North America and Canada, including domestic and international travel based on business needs. Candidates must be based in Canada and have a valid driver’s license and passport, and be able to travel to the USA for training and meetings. ANA does not provide employment-based visa sponsorship for this position.

Requirements

At least 2 years of hands-on experience in field service, equipment maintenance, or a related technical role.
Working knowledge of mechanical and basic electrical systems, including basic troubleshooting and diagnostics.
Comfort interacting with customers and providing training.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook, for reporting and documentation.
Ability to read and interpret technical manuals, schematics, and service documentation.
Strong problem-solving skills and ability to perform equipment diagnostics and repairs in the field.
Proficiency in English.
Must be based in Canada.
Valid driver’s license and passport, with ability to travel to the USA as needed for training and meetings.
Ability to travel up to 80% domestically and internationally based on business needs.
Ability to sit for prolonged periods and work on a computer, lift up to 25 pounds at times, and access and navigate the organization’s facilities.

Nice To Haves

Trade school certification or technical training focused on engines, mechanical systems, or industrial equipment, or a bachelor’s degree in mechanical engineering, industrial technology, or a related field.
French language skills.
Residence in the Greater Toronto Area.

Responsibilities

Perform all duties safely and effectively in accordance with company policies and procedures.
Maintain the ANA culture and contribute to a positive team spirit.
Safely operate ANA service vehicles.
Perform installation and training services for core customers.
Troubleshoot problems and resolve them in a timely manner.
Communicate information and document work using a computer and phone.
Provide superior customer service and maintain a professional personal appearance.
Keep professional knowledge current through ongoing study of ANA products.
Travel up to 80% throughout North America and Canada.
Collaborate with engineering and manufacturing teams on product improvements, new product development, and post-purchase equipment additions.
Perform other duties as assigned.