Field Service Technician -Canada

ANA•Henderson, NV

10d•CA$76,000 - CA$85,000•Remote

About The Position

Alliance North America (ANA) is seeking a Field Service Technician based in Canada, preferably in the Greater Toronto Area. This remote/on-the-road role provides technical expertise to the ANA Support Team, including repair, installation, and training for generators, air compressors, and associated equipment. The technician supports customer education and development through regular visits and relationship-building, and collaborates with engineering and manufacturing teams on product improvements, new product development, and equipment additions after purchase. The position works weekdays from 8:00 AM to 5:00 PM and reports to the National Service Manager. Travel may reach 80% throughout North America, including domestic and international travel based on business needs. Candidates must be based in Canada and have a valid driver’s license and passport, and be able to travel to the United States for training and meetings as needed. ANA does not provide employment-based visa sponsorship for this position.

Requirements

At least 2 years of hands-on experience in field service, equipment maintenance, or a related technical role.
Working knowledge of mechanical and basic electrical systems, including basic troubleshooting and diagnostics.
Comfort interacting with customers and providing training.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook, for reporting and documentation.
Ability to read and interpret technical manuals, schematics, and service documentation.
Strong problem-solving skills and ability to perform equipment diagnostics and repairs in the field.
Proficiency in English.
Must be based in Canada.
Valid driver’s license and passport, and ability to travel to the United States as needed for training and meetings.
Ability to lift up to 25 pounds at times.
Ability to access and navigate each department at the organization’s facilities.

Nice To Haves

Trade school certification or technical training focused on engines, mechanical systems, or industrial equipment.
Bachelor’s degree in mechanical engineering, industrial technology, or a related field.
French language skills.
Residence in the Greater Toronto Area.

Responsibilities

Perform duties safely and effectively in accordance with company policies and procedures.
Maintain ANA’s culture and contribute to a positive team spirit.
Safely operate ANA service vehicles.
Perform installation and training services for core customers.
Troubleshoot problems and resolve them in a timely manner.
Communicate information and maintain documentation using a work computer and phone.
Provide superior customer service and maintain a professional personal appearance.
Continuously study ANA products to update professional knowledge.
Travel up to 80% throughout North America and Canada.
Perform other duties as assigned.