Field Service Technician - Miami Area

Motorola Solutions•Davie, FL

About The Position

Motorola Solutions’ Field Service Organization supports the implementation and maintenance of highly technical, mission-critical communications systems at customer locations. The Field Service Technician maintains, optimizes, tests, documents, and manages Motorola communications systems, helping preserve performance and availability for public safety customers. The role covers infrastructure, public safety loggers, subscriber equipment, microwave equipment, computers, servers, and network equipment, and involves collaboration with customers and internal and external partners. Responsibilities include routine and preventive maintenance, performance monitoring, trend analysis, troubleshooting alarms and malfunctions, provisioning infrastructure, and optimizing RF and broadband systems and software applications. The technician develops solutions to technical problems, documents work and provides weekly activity reports, and continues training in current technologies and troubleshooting techniques. The department provides mission-critical support on a 24/7/365 basis. The position requires living within a commutable distance of Miami-Dade County and within 50 miles of the coverage area, as well as willingness to travel. It is subject to government-customer background screening, including a stringent fingerprint check under CJIS requirements.

Requirements

High school diploma or GED, or at least 3 years of experience in LMR, RF systems, radio communications, radio frequency, wired/wireless communications, military, Motorola equipment, IT systems, telecommunications, public safety, engineering, or networking equipment.
Must be a U.S. citizen and able to obtain background clearance required by U.S. government customers.
Must live within a commutable distance of Miami-Dade County and within 50 miles of the coverage area.
Must be willing to travel; the posting lists travel requirements as under 10%.
Must have a current, valid driver’s license and no traffic violations.
Must be able to work on call 24/7/365.
Legal authorization to work indefinitely in the United States is required; employer work-permit sponsorship is not available.
Ability to maintain, troubleshoot, and optimize communication systems, including RF, broadband, wired/wireless networks, and software-driven electronics.
Strong self-management and interpersonal skills; ability to work independently, collaborate effectively, and resolve customer problems under stressful conditions.
Computer literacy, including Google Suite, Microsoft Word, Excel, Outlook, and Access.

Nice To Haves

Experience as a communications system technician, particularly with P25 systems, LMR RF systems, wired/wireless communications, networking and IT networks, and subscriber equipment.
Knowledge of current digital and analog Motorola communications equipment and system architectures.
Strong knowledge of wired and wireless communications systems, including LAN and WAN.
Understanding of cybersecurity principles and practices.
Familiarity with configuring and testing base stations, repeaters, routers, switches, and MPLS networks.
Experience installing, configuring, and maintaining computer networks, including cabling, routers, switches, firewalls, and bridges.
FCC license and industry certifications such as ETA.
CET certifications through CompTIA Network+ and/or Security+ are highly desirable.
Experience with communications systems analyzers, power sensors and watt meters, TIMS sets, CPS, CSS, and antenna systems analyzers (FDRs).
Experience configuring and testing Motorola two-way radio and subscriber products.
Experience with logging and recording systems, RF interfaces, 911 applications, wired/wireless communications systems, and networking equipment.
Ability to develop and deliver technical training.

Responsibilities

Maintain, optimize, test, document, and manage highly technical Motorola communications systems.
Maintain optimal performance across integrated systems and proactively address system alarms and malfunctions.
Manage system availability through routine maintenance, performance monitoring, and system-wide preventive maintenance.
Perform preventive maintenance routines, analyze trends, and document results.
Troubleshoot and support communications systems and software applications, provision infrastructure, and optimize RF and broadband system performance.
Develop solutions to difficult technical problems arising during maintenance, upgrades, or support.
Provide weekly reports of activities and accomplishments.
Collaborate with engineering, project management, customer service, sales, customers, system managers, technologists, and service partners to maintain and support communications systems.
Continue training in current technologies and troubleshooting techniques.
Provide technical training and guidance on integrating new tools and solutions into team operations.