Field Service Technician - Miami Area

Motorola Solutions•Davie, FL

1d•$75,000 - $85,000

About The Position

Motorola Solutions’ Field Service Organization supports the implementation and maintenance of highly technical, mission-critical communications systems at customer locations. The Field Service Technician maintains, optimizes, tests, documents, and manages Motorola communications systems and related infrastructure, including public safety loggers, subscriber equipment, microwave equipment, computers, servers, and network equipment. The role works closely with public safety customers and Motorola colleagues and partners to maintain system performance, availability, and customer satisfaction. The department supports mission-critical public safety systems on a 24/7/365 basis. The position is based in the Miami area. The technician must live within a commutable distance of Miami-Dade County and within 50 miles of the coverage area, be willing to travel, and be available for on-call support. The role requires U.S. citizenship, legal authorization to work in the United States indefinitely, and successful completion of required customer background clearance, including a stringent fingerprint background check under the CJIS Security Policy. The target base salary range is $75,000–$85,000 USD.

Requirements

High school diploma or GED, or at least 3 years of experience in LMR, RF systems, radio communications, radio frequency, wired/wireless communications systems, military, Motorola equipment, IT systems, telecommunications, public safety, engineering, or networking equipment.
Must be a U.S. citizen and able to obtain background clearance required by U.S. government customers.
Must live within a commutable distance of Miami-Dade County and within 50 miles of the coverage area.
Must be willing to travel and able to be on call 24/7/365.
Must have a current, valid driver’s license and no traffic violations.
Must be legally authorized to work in the U.S. indefinitely; employer work permit sponsorship is not available.
Must pass the required fingerprint background check under the CJIS Security Policy.
Strong technical troubleshooting skills for communications systems and software-driven electronics.
Ability to work independently, manage duties without direct supervision, collaborate effectively, and resolve customer problems in stressful situations.
Experience or knowledge in communications systems, P25 and LMR RF systems, wired/wireless communications, networking equipment, IT networks, and subscriber equipment.
Knowledge of LANs, WANs, cybersecurity principles, and practices.
Computer literacy, including Google Suite, Microsoft Word, Excel, Outlook, and Access.

Nice To Haves

Familiarity with current-model digital and analog Motorola communications equipment and system architectures.
Experience as a Communications System Technician.
Familiarity with configuring and testing base stations, repeaters, routers, switches, and MPLS networks.
Experience installing, configuring, and maintaining computer networks, including cabling, routers, switches, firewalls, and bridges.
Experience using communications systems analyzers, power sensors and watt meters, TIMS sets, CPS, CSS, and antenna systems analyzers (FDRs).
Experience configuring and testing Motorola two-way radios and subscriber products.
Experience with logging and recording systems, RF interfaces, 911 applications, and networking equipment.
FCC license and industry certifications such as ETA.
CET certifications through CompTIA Network+ and/or Security+.

Responsibilities

Maintain, optimize, test, document, and manage highly technical Motorola communications systems.
Maintain optimal performance across integrated systems and proactively address system alarms and malfunctions.
Manage system availability through routine maintenance, performance monitoring, and system-wide preventative maintenance.
Perform preventative maintenance, trend analysis, and documentation of results.
Troubleshoot, provision, optimize, and support complex communications systems and software applications, including RF and broadband systems.
Support RF systems, including transmitters, receivers, and antenna networks, and work with telephony, dedicated data circuits, and packet switching.
Provide weekly reports of activities and accomplishments.
Develop solutions to difficult technical problems arising from system maintenance, upgrades, or support issues.
Continue training in current technologies and troubleshooting techniques.
Collaborate with Engineering, Project Management, Customer Service, Sales, customers, and service partners to maintain and support communications systems.
Develop and deliver technical training.
Provide guidance on integrating new tools and solutions into team operations.