Field Technician II - Miami, FL

Lumen Technologies • Miami, FL

6d • $49,674 - $66,300 • Onsite

About The Position

Lumen is hiring a Field Technician II to install, decommission, test, and troubleshoot network equipment and circuits, including fiber, transport equipment, and critical infrastructure. Working under minimal supervision and established guidelines, the technician performs all functions required of a Field Technician I and supports the outside plant network within the assigned geographic area, including metro and long-haul fiber. The role requires experience with circuit provisioning, maintenance, and testing, as well as telecommunications equipment installation and acceptance.

The technician restores network service by troubleshooting equipment, replacing defective components, and coordinating with appropriate resources. The role also includes installing and testing next-generation network technologies and customer equipment, limited AC power work, DC power installations, large netbuild project management, locating and protecting underground facilities, managing assets and materials, and conducting scheduled preventive maintenance on network and critical infrastructure. The technician maintains accurate system records, reports status and issues to management, and responds to information requests and escalations. On-call coverage on a rotational 24x7 basis, standby, dispatch, call-outs, and overtime are required as business needs dictate.

Requirements

• At least 2 years of experience installing, testing, and turning up telecommunications equipment, including SONET, DCS, DWDM, routers, and switches.
• Strong technical and mechanical background, including experience with current-generation transport equipment and critical infrastructure such as HVAC systems, high-voltage electrical systems, and DC power plants.
• Knowledge of locating fiber optic cable, right-of-way, and as-built records.
• Experience and/or knowledge in at least two of these technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit switching/SS7), TCP/IP (routers and higher-layer protocols), and Outside Plant (fiber locating, OTDR, and mass fusion splicing).
• Ability to perform technical evaluations and apply fundamental judgment while building internal and external working relationships.
• PC skills and proficiency with Microsoft Windows and Office applications.
• Ability to learn corporate databases quickly.
• Valid driver’s license and satisfactory driving record.
• High school diploma or GED.
• Attention to detail and good organizational capabilities.
• Ability to prioritize and manage time effectively.
• Ability to sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 pounds; and work in all weather conditions.

Responsibilities

• Troubleshoot network equipment, replace defective equipment, isolate problems, and restore network service in coordination with appropriate resources.
• Proactively identify potential network and company problem areas and assist other personnel with troubleshooting and restoration activities.
• Install, change, decommission, and test network technologies, including Edge Compute, wavelength services, fiber optic transport, Ethernet, SONET, and IP network layers across available bandwidths.
• Install and test network and customer-premises equipment, including the delivery of end-user services.
• Perform limited AC power work and install DC power systems, including tertiary and BDCBB installations.
• Manage large netbuild projects and associated project-management duties.
• Use industry-standard software and hardware to locate, mark, and protect underground outside plant facilities accurately.
• Manage assets and replenish on-site and truck materials; coordinate shipping and receiving of company and customer materials; maintain tools, test sets, and network equipment.
• Perform Level 1 scheduled preventive maintenance and inspections on network and critical infrastructure equipment, including HVAC systems, high-voltage electrical systems, and DC power plants.
• Use required systems and applications; update inventory records and transactional systems, enter time logs, and respond to information requests and escalations.
• Provide management with status updates and reports on problems related to assignments.
• Maintain site security and cleanliness.
• Participate in rotational 24x7 on-call coverage, standby, call-outs, dispatch, and overtime as required by the business.

Benefits

• Health, life, and voluntary lifestyle benefits
• Other perks supporting physical, mental, emotional, and financial wellbeing
• Bonus structure, including possible short-term incentives, long-term incentives, and/or sales compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED