Field Service Engineer Miami
About The Position
Neko Health is working to make data-driven preventative care more accessible. Through a non-invasive visit combining proprietary technology and direct clinical care, it provides people with personalised, actionable health insights. The Field Service Engineer will help ensure the performance, reliability, and continuous improvement of Neko Health’s clinical scanning technology across US sites. The role includes installing, maintaining, servicing, upgrading, and retrofitting instruments, and supporting operational uptime for clinical teams. The engineer will work with Engineering, Clinical Operations, and cross-functional teams in the United States and Europe, sharing field performance insights to inform product, process, and service improvements. In the first 6–12 months, the engineer is expected to install, maintain, and service scanning instruments at US clinical sites while minimizing downtime; build effective collaboration with engineering and operational teams; establish consistent documentation, reporting, and compliance standards; identify service-efficiency and preventative-maintenance improvements; and help scale field service capabilities as Neko expands in the US.
Requirements
- Technical certification, an Associate degree, or equivalent experience in an engineering, biomedical, or technical field.
- At least 5 years of hands-on experience in field service engineering, technical support, instrumentation, or similar roles.
- Experience installing, maintaining, troubleshooting, and servicing technical equipment in operational environments.
- Strong troubleshooting and problem-solving skills, with a practical, solutions-oriented mindset.
- Strong analytical skills and attention to detail.
- Strong written and verbal communication skills in English.
- Ability to work independently and collaborate effectively across teams and geographies.
Nice To Haves
- Bachelor’s degree in engineering, biomedical engineering, electronics, or a related field.
- Experience with clinical, healthcare, diagnostic, or medical device technologies.
- Exposure to regulated environments or quality and compliance standards.
- Experience supporting distributed sites or multi-location service environments.
- Familiarity with preventative maintenance programs and continuous improvement methodologies.
Responsibilities
- Install, maintain, service, upgrade, and retrofit clinical scanning instruments across US clinical sites.
- Support operational uptime and high reliability while minimizing instrument downtime.
- Work with Engineering, Clinical Operations, and cross-functional teams in the United States and Europe.
- Translate field performance insights into actionable product and process improvements.
- Establish consistent documentation, reporting, and compliance standards for installations and service activities.
- Identify ways to improve service efficiency, instrument performance, and preventative maintenance.
- Support the growth of field service capabilities as Neko expands its US clinical footprint.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
