Field Account Manager - Miami
About The Position
Playlist is building a platform for intentional living that connects people with experiences in fitness, wellness, and beyond. Through brands including Mindbody and ClassPass, Playlist helps businesses and individuals turn aspirations into action. The Field Account Manager represents ClassPass in their region and builds relationships with valuable fitness and wellness partners. The role focuses on growing and retaining a partner portfolio through strategic upselling, in-person engagement, and a mix of field and inside sales. It requires a strong local presence and frequent travel to other high-opportunity markets within the region. Travel is expected to make up 70–80% of the role, including local day trips and extended multi-night regional travel, with occasional travel outside the assigned region depending on business needs. Travel may be by car or flight.
Requirements
- At least 2 years of full-cycle B2B sales or account management experience, including field sales.
- Consistent track record of meeting or exceeding quota and performance goals.
- Strong negotiation skills and a solutions-first approach.
- Deep knowledge of the regional fitness and wellness market, with active professional connections.
- Confidence with cold outreach and relationship-building across channels.
- Comfort using Salesforce, Salesloft, and Microsoft tools to manage pipeline and partner success.
- Flexibility to travel by car or flight and meet customer needs.
Responsibilities
- Own and grow a portfolio of top-tier fitness and wellness partners through strategic upselling and retention initiatives.
- Spend at least 70% of work time in the field, including frequent travel to other markets in the region.
- Conduct regular in-person visits, drop-ins, and meetings to deepen relationships and drive results.
- Use field and inside sales tactics, including phone, email, and social channels, to stay connected with partners.
- Proactively identify partner pain points and position ClassPass solutions that create mutual value.
- Build a strong local presence in the fitness and wellness community and serve as a resource for new developments.
- Exceed monthly upsell and engagement goals through creative thinking and urgent execution.
- Delegate transactional casework to support teams while ensuring partners feel prioritized and supported.
- Identify and attend networking events that strengthen local brand presence.
Benefits
- Performance bonuses may be included in the total compensation package.
- Benefits may be included in the total compensation package.
- Other applicable incentive compensation plans may be included.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
