Field Service Engineer Miami

Neko Health • Miami, FL

6d

About The Position

Mission Neko is redefining prevention by making data-driven preventative care accessible before symptoms appear. In a single, non-invasive visit under an hour, proprietary technology and direct clinical care provide personalised, actionable insights.

As a Field Service Engineer, you will help ensure the performance, reliability, and continuous improvement of Neko Health’s clinical scanning technology across US sites. You will support instrument installation, maintenance, servicing, upgrades, and retrofits while helping ensure operational uptime for clinical teams. Working with Engineering, Clinical Operations, and cross-functional teams in the United States and Europe, you will connect field performance insights with product development and help improve technology, processes, and service delivery.

Requirements

• Technical certification, an Associate degree, or equivalent experience in an engineering, biomedical, or technical field.
• At least 5 years of hands-on experience in field service engineering, technical support, instrumentation, or similar roles.
• Demonstrated experience installing, maintaining, troubleshooting, and servicing technical equipment in operational environments.
• Strong troubleshooting and problem-solving skills, with a practical, solutions-oriented mindset.
• Strong analytical skills and attention to detail.
• Strong written and verbal communication skills in English.
• Ability to work independently and collaborate effectively across teams and geographies.

Nice To Haves

• Bachelor’s degree in engineering, biomedical engineering, electronics, or a related field.
• Experience working with clinical, healthcare, diagnostic, or medical device technologies.
• Exposure to regulated environments or quality and compliance standards.
• Experience supporting distributed sites or multi-location service environments.
• Familiarity with preventative maintenance programs and continuous improvement methodologies.

Responsibilities

• Install, maintain, and service scanning instruments across US clinical sites, ensuring high reliability and minimal downtime.
• Collaborate with engineering and operational teams, translating field insights into actionable product and process improvements.
• Establish consistent documentation, reporting, and compliance standards across installations and service activities.
• Identify opportunities to improve service efficiency, instrument performance, and preventative maintenance approaches.
• Support the expansion of field service capabilities as Neko grows its clinical footprint in the US.
• Support upgrades and retrofits of instruments and help maintain operational uptime for clinical teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree