Field Service Engineer (Miami, FL)
About The Position
As a Field Service Engineer, you will gain expertise and become a subject matter expert for Flow Cytometry instruments, including Clinical Cell Analyzer and Research Cell Analyzers. The territory is listed as Miami, Florida. The role provides field-based and remote technical support to customers and colleagues according to relevant training and experience. It involves maintaining, installing, relocating, repairing, and carrying out corrective field change orders on Flow Cytometry instruments. The engineer diagnoses electrical, fluidic, mechanical, hardware, software, and laser failures, determines cost-effective solutions to minimize downtime, performs instrument certifications, manages car stock, handles technical escalations, and works toward service metrics. This is a full-time, field-based position involving daily travel to customer sites. Evening work may be required as job duties demand. The posting also says the candidate should live within a daily commutable distance of Downtown Atlanta, Georgia, while listing Miami, Florida as the territory and Miami-Dadeland as an additional work location.
Requirements
- Degree in Electrical Engineering or extensive relevant experience as a Field Service Engineer.
- Full US driving license.
- Currently living within a daily commutable distance of Downtown Atlanta, Georgia.
- Proactive approach, with the ability to take the lead when required.
- IT knowledge.
- Ability to process knowledge across multi-modular and diverse product ranges.
- Ability to deliver high levels of customer service.
- Able to lift 50 lbs and work standing for a prolonged period.
- Able to travel to and from customer sites each day.
Nice To Haves
- Flow Cytometry experience.
- Experience working in the Telecoms, Robotics, Automation, or Medical Devices industries.
Responsibilities
- Provide field-based and remote technical support to customers and colleagues in line with relevant training and experience.
- Carry out preventative maintenance, installation, relocation, repairs, and corrective field change orders on Flow Cytometry instrumentation.
- Diagnose electrical, fluidic, mechanical, hardware, software, and laser failures using established procedures and techniques.
- Determine the most cost-effective repair or solution to ensure minimum downtime.
- Perform instrument certifications (IQ/OQ).
- Actively manage car stock, ensuring necessary spare parts and tools are available.
- Effectively manage technical escalations.
- Work toward service metrics defined by the Service Organization.
Benefits
- Medical, dental, and vision coverage.
- Health savings and flexible spending accounts.
- Life and disability insurance.
- Wellness resources, mental health support, and disease management programs.
- 401(k), deferred compensation programs, financial counseling, DailyPay, and educational savings resources.
- Paid time off and company holidays.
- Educational assistance.
- Parental leave and adoption assistance.
- Backup care and caregiving support.
- Employee assistance programs and commuter benefits.
- Pet insurance, legal services, and associate discount programs.
- Bereavement, military, personal, family and medical leave, and jury duty leave.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
