Field Service Technician - Miami / Ft. Lauderdale

Getinge

3d•$34 - $43•Onsite

About The Position

The Field Service Technician serves the Miami/Ft. Lauderdale, Florida service territory, providing maintenance and repair services at customer establishments. The role follows manufacturer instructions and applies knowledge of mechanical, hydraulic, electronic, pneumatic, and plumbing equipment and systems. The technician provides onsite and remote troubleshooting, repair, technical support, and preventive and scheduled maintenance, while supporting customer relationships, service contracts, sales activities, training, and compliance with company, customer, and regulatory requirements. The position requires independent field work, accurate reporting, meeting established KPIs, maintaining expenses and inventory within guidelines, and completing required training and certifications. The technician also supports environmental and health and safety policies by following applicable procedures, identifying hazards, and bringing potential environmental improvements or concerns to management. The role has no supervisory or management responsibilities. Getinge describes the position as offering excellent pay, benefits, extensive training, and participation in a company vehicle program, with a company credit card and phone. The stated base pay range is $34 to $43 per hour.

Requirements

Associate’s degree in a technical discipline such as Electronics, Electro-Mechanical, or Biomedical Engineering, or equivalent (such as a military training program), or an equivalent combination of education and experience.
At least 3 years of related experience in a field-based technical service role or technical maintenance/repair position; medical or life science device industry experience is preferred.
Technical proficiency using schematics, checklists, system diagrams, and associated tools to maintain and repair electronic, mechanical, hydraulic, pneumatic, or plumbing systems.
Demonstrated ability to troubleshoot and repair highly technical mechanical and electronic systems.
Proficiency using hand tools and electronic test equipment.
Computer literacy, including familiarity with information technology concepts, personal computers, Microsoft Windows, and Microsoft Office applications.
Strong verbal and written communication skills in a customer-facing environment.
Experience working independently and completing tasks with minimal supervision.
Ability to follow documented procedures and protocols for day-to-day duties and regulatory requirements.
Ability to work a flexible schedule when required by customer requirements and accessibility protocols.
Valid driver’s license.
Ability to consistently comply with customer vendor credentialing processes and protocols.
Ability to work in close quarters and reach, pull, push, stoop, stand, climb, lift, turn, and kneel using both arms and legs.
Ability to lift at least 75 pounds.

Nice To Haves

Experience in the medical or life science device industry.

Responsibilities

Provide onsite and remote troubleshooting, repair, and technical support to customers in the assigned service territory.
Perform preventive and other scheduled maintenance at customer establishments using established procedures, proper tools, test equipment, and replacement parts.
Assist sales personnel in marketing Getinge equipment through joint calls, in-services, and sales leads.
Help maintain service contracts through high-quality work and customer service, and assist with contract renewals.
Comply with health and safety codes and procedures required by Getinge, customers, and regulatory agencies.
Establish and maintain positive working relationships with customers and Getinge personnel.
Serve as a technical mentor and field-based training resource for Maintenance Technicians.
Maintain technical competence using product information and technical data.
Prepare and submit required reports accurately and on time.
Meet or exceed applicable KPIs.
Keep expenses and required inventory within Area Manager, Service guidelines and limits.
Provide services according to Getinge’s published warranty and maintenance contract terms, conditions, and responsibilities.
Complete training required by Getinge training and certification processes, regulatory bodies, and quality systems.
Perform other related duties as assigned.
Understand and follow the Environmental Policy, minimize environmental effects of work, and bring potential environmental improvements or harmful activities to management’s attention.
Understand and follow the Health and Safety Policy and identify risks and hazards related to work.