Field Service Technician - Pool & Spa

Ecolab•Phoenix, AZ

11d•Onsite

About The Position

Ecolab is seeking a Field Service Technician – Pool & Spa to support customers in the Phoenix, Arizona market. This field-based operations role delivers reliable service, installations, maintenance, and issue resolution across Ecolab’s Institutional business segments. The technician helps ensure Ecolab Brand Standards are met and partners with sales and operations teams to improve the customer experience and outcomes. The role provides dispatched service support, including troubleshooting and maintaining large resort-style pools and spas, pool chemistry equipment, chemical feed systems, controllers, pumps, filtration systems, warewashing and laundry equipment, dispensing equipment, and related systems. The technician monitors water chemistry, identifies system or water quality issues, and takes corrective action; handles emergency requests and planned or unplanned work orders; manages vehicle inventory; and completes timely documentation. This is a field-based position serving Phoenix, AZ, and surrounding areas. The schedule is either Wednesday through Saturday or Sunday through Wednesday, with four 10-hour shifts. Typical scheduled hours fall between 10:00 a.m. and 10:00 p.m. local time, though shifts may be scheduled between 8:00 a.m. and midnight based on business needs. The position also requires availability for overnight shifts and emergency calls, which may occur at night, on weekends, and over holidays. Ecolab provides paid training, a company vehicle for business use, safety training and personal protective equipment, and access to resources, tools, and technology. Compensation is $58,700–$88,100 annually, including base pay and target incentive based on performance and plan terms.

Requirements

High school diploma or equivalent.
At least 2 years of service-related experience, such as maintaining, troubleshooting, and installing equipment.
Experience servicing and troubleshooting large resort-style pools and spas.
Knowledge of pool and spa water chemistry, including testing, balancing, chemical treatment, and water quality management.
Hands-on experience with pool chemistry equipment and systems, including chemical feeders, automated controllers, pumps, filtration systems, and related components.
Current and valid driver’s license with no restrictions.
Availability to work overnight shifts and provide emergency call assistance, which may occur at night, on weekends, and over holidays.
Ability to lift 75 lbs.
Ability to push and pull, stand, bend, and stoop; work in confined spaces; distinguish colors (tools may be accommodated); and drive a company vehicle as required.

Nice To Haves

Associate’s degree or other advanced education or certifications.
Previous mechanical problem-solving experience, such as plumbing, electrical, HVAC, or equipment repair, in industries related to foodservice, laundry, housekeeping, hospitality, long-term care, and/or pool and spa.

Responsibilities

Provide dispatched, service-intensive support to customers across the market, including aligned and centralized customers.
Service, troubleshoot, repair, and maintain large resort-style pools and spas, including pool chemistry equipment, chemical feed systems, controllers, pumps, filtration systems, and related equipment.
Monitor and evaluate pool and spa water chemistry, identify system or water quality issues, and take appropriate corrective action.
Install, repair, and perform preventive maintenance on warewashing, laundry, dispensing equipment, and related systems.
Complete emergency service requests, equipment changeouts, and planned and unplanned work orders reliably and efficiently.
Evaluate account conditions during each visit and proactively act to help ensure customers meet Ecolab Brand Standards.
Manage equipment, parts, and inventory to maintain a fully stocked vehicle, maximize effectiveness, and support first-time fix performance.
Complete accurate and timely documentation for all work performed.
Communicate Ecolab’s total value to customers and strengthen customer relationships.
Partner with sales, distribution, and operations teams to improve responsiveness, reduce friction, and deliver a consistent customer experience.