Field Service Technician - Pool & Spa

Ecolab•Phoenix, AZ

3d•$58,700 - $88,100•Onsite

About The Position

Ecolab is seeking a Field Service Technician – Pool & Spa for the Phoenix, Arizona market. This field-based operations role delivers reliable service, installations, maintenance, and issue resolution for customers across Institutional business segments. The technician helps ensure Ecolab Brand Standards are met and partners with sales and operations teams to improve customer experience and outcomes. The position provides dispatched, service-intensive support to customers, including service and maintenance of large resort-style pools and spas, pool chemistry equipment, chemical feed systems, controllers, pumps, and filtration systems. The technician also installs, repairs, and maintains warewashing, laundry, and dispensing equipment; completes emergency requests and planned or unplanned work orders; monitors water chemistry and resolves quality or system issues; manages vehicle inventory; documents work; and communicates Ecolab’s value to customers. This is a field-based role serving Phoenix, AZ and surrounding areas. The schedule is Wednesday–Saturday or Sunday–Wednesday, with 10-hour shifts typically between 10:00 a.m. and 10:00 p.m. local time. Based on business needs, shifts may begin as early as 8:00 a.m. or end as late as midnight. The role also requires availability for overnight shifts and emergency calls, including at night, on weekends, and over holidays. Ecolab provides paid training, a company vehicle for business use, safety training and personal protective equipment, and access to resources, tools, and technology. The role offers opportunities to develop technical and customer-service expertise across Institutional business segments.

Requirements

High school diploma or equivalent.
At least 2 years of service-related experience, such as maintaining, troubleshooting, and installing equipment.
Experience servicing and troubleshooting large resort-style pools and spas.
Knowledge of pool and spa water chemistry, including testing, balancing, chemical treatment, and water quality management.
Hands-on experience with pool chemistry equipment and systems, including chemical feeders, automated controllers, pumps, filtration systems, and related components.
Current and valid driver’s license with no restrictions.
Availability to work overnight shifts and provide emergency call assistance, which may occur at night, on weekends, and over holidays.
Ability to lift 75 lbs, push and pull, stand, bend, stoop, work in confined spaces, distinguish colors (tools may be accommodated), and drive a company vehicle as required.

Nice To Haves

Associate’s degree or other advanced education or certifications.
Previous mechanical problem-solving experience, such as plumbing, electrical, HVAC, or equipment repair, in industries related to foodservice, laundry, housekeeping, hospitality, long-term care, and/or pool and spa.

Responsibilities

Provide dispatched, service-intensive support to customers across the market, including aligned and centralized customers.
Service, troubleshoot, repair, and maintain large resort-style pools and spas, including pool chemistry equipment, chemical feed systems, controllers, pumps, filtration systems, and related equipment.
Monitor and evaluate pool and spa water chemistry, identify system or water quality issues, and take appropriate corrective action.
Install, repair, and perform preventive maintenance on warewashing, laundry, dispensing equipment, and related systems.
Complete emergency service requests, equipment changeouts, and planned and unplanned work orders reliably and efficiently.
Evaluate account conditions during each visit and proactively take action to help ensure customers meet Ecolab Brand Standards.
Manage equipment, parts, and inventory to maintain a fully stocked vehicle, maximize effectiveness, and support first-time fix performance.
Complete accurate and timely documentation for all work performed.
Communicate Ecolab’s total value to customers and strengthen customer relationships.
Partner with sales, distribution, and operations teams to improve responsiveness, reduce friction, and deliver a consistent customer experience.