Field Service Technician - Pool & Spa

Ecolab Inc.•Phoenix, AZ

2d•$58,700 - $88,100•Onsite

About The Position

Ecolab is seeking a Field Service Technician – Pool & Spa to support customers in the Phoenix, Arizona market. This field-based operations role delivers reliable service, installations, maintenance, and issue resolution across Institutional business segments. The technician helps ensure Ecolab Brand Standards are met, supports customer outcomes, and partners with sales and operations teams to provide a consistent customer experience. The role provides dispatched service support, including servicing and troubleshooting large resort-style pools and spas and their chemistry equipment, chemical feed systems, controllers, pumps, filtration systems, and related equipment. It also involves monitoring and correcting water chemistry and quality, maintaining and installing warewashing, laundry, and dispensing equipment, and completing emergency requests and planned or unplanned work orders. Technicians manage vehicle inventory, document work accurately, communicate Ecolab’s value, and build customer relationships. This is a field-based position serving Phoenix, AZ and surrounding areas. The schedule is Wednesday–Saturday or Sunday–Wednesday, with 10-hour shifts typically between 10:00 a.m. and 10:00 p.m.; business needs may require shifts as early as 8:00 a.m. or as late as midnight. The position also requires availability for overnight shifts and emergency calls, including calls at night, on weekends, and over holidays.

Requirements

High school diploma or equivalent.
At least 2 years of service-related experience, such as maintaining, troubleshooting, and installing equipment.
Experience servicing and troubleshooting large resort-style pools and spas.
Knowledge of pool and spa water chemistry, including testing, balancing, chemical treatment, and water-quality management.
Hands-on experience with pool chemistry equipment and systems, including chemical feeders, automated controllers, pumps, filtration systems, and related components.
Current, valid, unrestricted driver’s license.
Availability to work overnight shifts and provide emergency call assistance, including at night, on weekends, and over holidays.
Ability to lift 75 pounds; push and pull; stand, bend, and stoop; work in confined spaces; distinguish colors (tools may be accommodated); and drive a company vehicle as required.
No immigration sponsorship is available for this position.

Nice To Haves

Associate’s degree, other advanced education, or certifications.
Mechanical problem-solving experience, such as plumbing, electrical, HVAC, or equipment repair, in industries related to foodservice, laundry, housekeeping, hospitality, long-term care, and/or pool and spa.

Responsibilities

Provide dispatched, service-intensive support to customers across the market, including aligned and centralized customers.
Service, troubleshoot, repair, and maintain large resort-style pools and spas and related chemistry, chemical-feed, controller, pump, and filtration equipment.
Monitor and evaluate pool and spa water chemistry, identify system or water-quality issues, and take appropriate corrective action.
Install, repair, and perform preventive maintenance on warewashing, laundry, dispensing equipment, and related systems.
Complete emergency service requests, equipment changeouts, and planned or unplanned work orders reliably and efficiently.
Evaluate account conditions during visits and proactively help ensure customers meet Ecolab Brand Standards.
Manage equipment, parts, and inventory to keep the vehicle stocked, maximize effectiveness, and support first-time fixes.
Complete accurate and timely documentation of work performed.
Communicate Ecolab’s total value to customers and strengthen customer relationships.
Partner with sales, distribution, and operations teams to improve responsiveness and deliver a consistent customer experience.
Provide emergency call assistance, potentially at night, on weekends, and over holidays.