Full Time Field Service Technician Floater - Columbus, OH

The Hillman Group, Inc.•Columbus, OH

2d•$22 - $24•Onsite

About The Position

The Field Service Technician Floater supports The Hillman Group's Robotics & Digital Solutions team by maintaining and servicing self-service kiosks, including Minute Key®, Quick Tag®, EcoATM®, and Pokémon® machines. The role covers a territory of more than 70 kiosks and combines technical troubleshooting, preventative maintenance, inventory management, and relationship building with retail partners. It is field-based and requires up to 80% travel by car or plane, with daily travel between customer locations. The technician performs routine maintenance and restocking, repairs and installs kiosk equipment, monitors machine performance, manages replacement parts, and works with store personnel to keep kiosks operational and profitable. The position offers a stable full-time schedule averaging 40 hours per week and involves working independently in varied retail environments.

Requirements

High school diploma or GED.
Valid driver's license with an excellent driving record.
Reliable transportation and active automobile insurance.
Comfort using hand tools and troubleshooting mechanical equipment.
Strong communication and customer service skills.
Ability to work independently and manage a service territory.
Basic computer skills, including Microsoft Outlook, Word, and Excel.

Nice To Haves

1–3 years of field service, maintenance, merchandising, or related experience.
Electromechanical repair and maintenance experience.
Retail field operations experience.
Experience diagnosing and resolving mechanical or technical issues.

Responsibilities

Perform routine maintenance and restock kiosk machines.
Troubleshoot and repair kiosks to maximize uptime and customer satisfaction.
Respond to service calls and perform on-site repairs.
Install new kiosks and replace or upgrade existing equipment.
Monitor kiosk performance and proactively resolve connectivity or power-related issues.
Manage inventory and replacement parts within the assigned territory.
Partner with store personnel to maintain strong business relationships.
Identify opportunities to improve revenue through machine placement, optimization, and service execution.

Benefits

Competitive pay of $22–$24 per hour based on experience.
Car allowance.
Corporate gas card for business travel.
Cell phone reimbursement.
Health, dental, vision, life, and disability benefits.
401(k) benefits.
Employee Stock Purchase Plan.
Paid vacation, sick time, floating holidays, and PTO.
Stable full-time schedule averaging 40 hours per week.
Opportunity to work with cutting-edge retail technology and grow technical skills.