Field Service Engineer - Columbus OH

Hologic•Columbus, OH

About The Position

Hologic is hiring a Field Service Engineer in the Columbus, Ohio area for its Breast & Skeletal Health team. The role services Hologic medical imaging and interventional products at customer sites, including mammography, digital mammography, bone densitometry, and mini C-arms. The engineer installs, maintains, repairs, calibrates, and optimizes equipment with electrical, mechanical, and software components, while building customer relationships and helping minimize equipment downtime. The position also involves customer training and support, coordination with sales and service colleagues, inventory and records management, and timely completion of service documentation and preventive maintenance. The annualized base salary range is $57,100 to $89,400, and the position is bonus eligible. Final compensation depends on factors including experience, skills, knowledge, geography, education, business needs, and market demand.

Requirements

Associate's degree or equivalent in electronics, computer science, or a related technical discipline.
Ability to travel and work independently with minimal supervision.
Ability to multitask, set priorities, and schedule work activities.
Ability to resolve problems, think analytically, and communicate professionally in high-pressure, time-sensitive customer environments.
Willingness to work flexible hours and overtime on short notice.
Ability to be on call after normal working hours.
Reliable transportation, a valid driver's license, and adequate auto insurance.
High degree of mechanical aptitude.
Excellent written and verbal communication skills.
Strong computer literacy.
0–2 years of experience in a field service position working with customers to resolve problems related to x-ray, digital imaging, or related medical equipment is listed as preferred experience.

Nice To Haves

Experience designing, installing, or maintaining computer networks is highly desirable.
Certified training and/or working knowledge of UNIX, NT, Solaris, or other software operating systems is preferred.
Experience in field service working with customers to resolve problems related to x-ray, digital imaging, or related medical equipment.

Responsibilities

Install and service Hologic products, including mammography, digital mammography, bone densitometry, and mini C-arms, covering electrical, mechanical, and software components.
Maintain a high level of customer satisfaction with Hologic products, support, and service.
Complete remedial service actions, standard system checks, and required hardware and software upgrades according to approved policies and procedures.
Assist other Field Engineers as necessary.
Comply with regulatory requirements and all aspects of DQSM.
Complete and submit required paperwork accurately and on time.
Train customers in the basic operation and use of Hologic products.
Report product performance anomalies to the District Manager and recommend service improvements.
Provide support at conventions, trade shows, and customer trials.
Provide pre- and post-sales support through close working relationships with sales staff and customers, helping ensure expectations are met and installations are handled as planned.
Manage inventory, maintain accurate records, and promptly return unused and failed parts.
Promote service contracts and assist the local Service Sales Specialist in selling service agreements within the assigned territory.
Organize and manage the assigned territory.
Perform preventive maintenance on time, respond promptly onsite, and minimize equipment downtime.
Respond to customer inquiries in writing, with managerial approval, in person, or by telephone as needed.
Escalate customer issues and unresolved product problems to service management comprehensively and promptly.