Field Service Professional - Columbus, OH

NRG Energy•Columbus, OH

11d

About The Position

NRG and Vivint are seeking a Field Service Professional to install, service, and troubleshoot smart home technology while identifying opportunities to recommend and sell equipment upgrades or service enhancements. The role combines technical work, customer education, and consultative sales. The successful candidate will help homeowners use their systems, build trust with diverse customers, and conduct a safety assessment at each home. Training, coaching, and leadership development are provided. The position offers a four-day, 4/10 workweek that includes Saturdays, a take-home company vehicle and gas card, and paid drive time to and from appointments. The base hourly range is $23.01–$25.42, with uncapped commission and performance incentives. PTO may not be used during the first 90 days. Candidates must meet the role’s physical requirements and pass post-offer background screening and applicable licensing requirements.

Requirements

Valid driver’s license and satisfactory driving record.
Ability to pass post-offer background screening and licensing requirements in accordance with applicable laws.
Ability to build rapport and trust with diverse customers and act with integrity.
Ability to climb and descend extension and step ladders repeatedly while carrying tools and equipment.
Ability to lift, carry, and maneuver up to 50 pounds frequently.
Ability to work outdoors in varying weather conditions, including heat and cold.
Ability to enter and work in attics where temperatures may exceed 110°F for short periods and openings can be as small as 16” x 30” or 18” x 24”.
Ability to crawl, kneel, crouch, and work in awkward postures for up to 60 minutes at a time.
Ability to maintain three points of contact while navigating or traversing trusses without stepping on drywall between trusses.
Ability to perform work while standing for extended periods and perform computer and telephone work while seated as needed.
Ability to perform outdoor work with potential exposure to bee stings.

Nice To Haves

Experience in retail, business-to-consumer sales, insurance, or service-based sales.
Experience in cable or satellite installation, pest control, construction, or solar industries; helpful but not required.
Experience as a technician or sales professional; the employer also welcomes candidates seeking a hands-on career change.

Responsibilities

Install, service, and troubleshoot security cameras, smart locks, and home automation systems.
Evaluate customer homes and recommend and sell equipment upgrades or service enhancements on-site.
Train homeowners to use their new smart home systems.
Conduct a safety assessment at every home.
Operate a company vehicle for work appointments.

Benefits

Competitive hourly base pay plus uncapped commission and performance incentives.
Comprehensive paid virtual and on-the-job training, with ongoing coaching and support.
Take-home company vehicle and gas card for work use; drive time to and from appointments is paid.
Four-day workweek (4/10 schedule, including Saturdays).
Company-provided tools, cell phone, and tablet.
Paid licensing required for job duties.
Ten paid holidays and two weeks of paid time off; PTO cannot be used during the first 90 days.
401(k) with 6% company match.
Employee Stock Purchase Program.
Employee pricing on Smart Home equipment.
Opportunity to earn a yearly company-paid incentive trip for the employee and one guest.
Position may be eligible for medical, vision, dental, 401(k), and flexible spending account benefits.
Other rewards may include annual bonus, short- and long-term incentives, and program-specific awards.