Field Service Engineer - HW - Columbus, OH

Siemens Healthineers•Columbus, SC

1d•Remote

About The Position

The Field Service Engineer (Hardware Field Service Representative) is the primary contact for Varian Medical Systems customer service and repair needs in an assigned territory. The position performs technical service work to keep customer equipment operating efficiently, including troubleshooting, repairing, installing, upgrading, and maintaining designated equipment according to company instructions and guidelines. This is a field-based remote role requiring onsite work at multiple local customer locations, with the candidate living near or willing to relocate to Columbus, Ohio. The role requires professional communication with customers, teammates, management, sales, and technical support. The engineer manages incoming service requests alongside scheduled maintenance and installation work, prioritizes requests, resolves issues or escalates them when appropriate, and maintains territory records and expenses. The role also requires required product training and certifications, client-site vendor credentialing, legal authorization to work in the United States without current or future employer sponsorship, and a valid in-state driver’s license with a satisfactory driving record.

Requirements

High school degree or equivalent.
Professional experience and sound knowledge in electronic and electro-mechanical engineering.
Knowledge of testing equipment used to verify, check out, and calibrate electronic equipment.
Knowledge and professional technical experience with micro-computers and PC-based systems.
Computer usage and debugging skills.
Ability to identify and repair routine software and delivery-system network problems.
Ability to identify and resolve simple imaging-system defects.
Proficiency diagnosing and solving moderately complex mechanical problems, including simple vacuum leaks.
Ability to perform vacuum-system gun replacements and target replacements.
Ability to achieve certification status for C3 products.
Ability to meet client-specific vendor credentialing requirements, which may include identity verification, background checks, drug screens, immunizations, annual TB testing, and healthcare training.
Legally authorized to work in the United States without employer-sponsored work authorization now or in the future.
Valid driver’s license in the state of residence and a satisfactory driving record.
Must live within close proximity to Columbus, Ohio, or be willing to relocate there.
Able to obtain full access to Siemens Healthineers client sites and maintain required credentials.

Nice To Haves

Associate degree, technical or vocational training, or military experience with electronics.
Two to five years of related experience.
Ability to handle difficult customer situations, including troubleshooting while the customer observes.
Experience as primary support for machine accounts for which certification has been completed.
Ability to understand and use the escalation process involving Senior FSR, Management, NTS, PSE, and Applications.
Familiarity with email, Microsoft Word, Excel, and PowerPoint.
Experience with HCM such as Workday, or an equivalent ERP product and productivity software.

Responsibilities

Troubleshoot, diagnose, and repair designated Varian Medical Systems equipment within an assigned service territory.
Perform preventative maintenance, installations, and upgrades according to company guidelines.
Manage schedules and incoming customer calls, assess and prioritize urgency, and follow requests through to completion.
Recognize when incidents require escalation or additional assistance from more tenured representatives and other support teams.
Examine difficult customer issues, diagnose and resolve them, and meet established Field Service Representative service levels.
Maintain effective territory management and expense control, including timely field service and expense reports and required consignment documentation.
Develop and maintain strong customer relationships through written, verbal, and interpersonal communication.
Perform routine maintenance, including major STBs, and address imaging-system defects, software and delivery-system network problems, mechanical issues, vacuum leaks, gun replacements, and target replacements as applicable.
Complete required VMS training and certification for C3 products and HW Level II and Imaging Level II.
Meet and maintain vendor credentialing requirements needed for full access to client sites.