Field Service Engineer - Columbus OH

Hologic•Columbus, OH

5d•$57,100 - $89,400•Onsite

About The Position

Hologic is recruiting a Field Service Engineer in the Columbus, Ohio area to support its Breast & Skeletal Health products. The role provides on-site installation, preventive maintenance, repair, calibration, and service for medical imaging and interventional products, including mammography, digital mammography, bone densitometry, and mini C-arms. The equipment includes electrical, mechanical, and software components. The engineer travels to customer sites to resolve technical issues, optimize equipment performance, and minimize downtime while building customer relationships and maintaining a high level of customer satisfaction. The position also involves customer training, inventory and service-record management, timely completion of service documentation, and coordination with colleagues, sales teams, and service management. The engineer supports customer trials and industry events, promotes service agreements, and provides pre- and post-sales assistance. The role requires independent work, travel, flexible hours, overtime on short notice, and on-call availability after normal working hours. Depending on location, frequent overnight travel may be required.

Requirements

Associate's degree or equivalent in electronics, computer science, or a related technical discipline.
Must be a self-starter and able to travel and work independently with minimal supervision.
Ability to multitask, set priorities, and schedule work activities.
Ability to resolve problems, think analytically, and communicate professionally in high-pressure, time-sensitive customer environments.
Willingness to work flexible hours and overtime on short notice.
Ability to be on call after normal working hours.
Reliable transportation, a valid driver's license, and adequate auto insurance.
High degree of mechanical aptitude.
Excellent written and verbal communication skills.
Strong computer literacy.
Proficiency with DOS and Windows.

Nice To Haves

0–2 years of experience in a field service position working with customers to resolve problems related to X-ray, digital imaging, or related medical equipment.
Experience designing, installing, or maintaining computer networks.
Certified training and/or working knowledge of UNIX, NT, Solaris, or other software operating systems.

Responsibilities

Install and service Hologic products, including mammography, digital mammography, bone densitometry, and mini C-arms with electrical, mechanical, and software components.
Establish and maintain customer satisfaction with Hologic products, support, and service.
Complete remedial service actions, standard system checks, and required hardware and software upgrades according to approved policies and procedures.
Assist other Field Engineers as necessary.
Comply with regulatory requirements and all aspects of DQSM.
Complete and submit required paperwork accurately and on time.
Train customers in the basic operation and use of Hologic products.
Report field product-performance anomalies to the District Manager and recommend service improvements.
Provide support at conventions, trade shows, and customer trials.
Provide pre- and post-sales support by working with sales teams and customers to meet expectations and plan equipment installations.
Manage inventory, maintain accurate records, and promptly return unused and failed parts.
Promote service contracts and assist the local Service Sales Specialist in selling service agreements within the assigned territory.
Manage the assigned territory in an organized manner.
Perform preventive maintenance on time, respond promptly on site, and minimize equipment downtime.
Respond to customer inquiries in writing with managerial approval, in person, or by telephone as needed.
Escalate customer issues and unresolved product problems to service management comprehensively and promptly.