Field Service Professional - Columbus, OH

NRG•Columbus, OH

13d•$23 - $25•Onsite

About The Position

Vivint is seeking a Field Service Professional to install, service, and troubleshoot smart home technology while identifying and selling equipment upgrades and service enhancements. The role combines technical work with consultative sales and customer education. Professionals evaluate customers’ homes, recommend solutions, and train homeowners to use their new systems. The position includes paid virtual and on-the-job training, ongoing coaching, and opportunities for development and advancement. Employees work a four-day, 4/10 schedule that includes Saturdays, use a take-home company vehicle and gas card, and receive pay for drive time to and from appointments. The company provides tools, a cell phone, a tablet, and paid licensing required for job duties. The base hourly range is $23.01–$25.42, with uncapped commission and performance incentives. Work involves regular driving, field work in varying outdoor conditions, ladder use, and entering attics that may be hot or require crawling and working in awkward positions. Safety assessments are conducted at each home.

Requirements

Valid driver’s license and satisfactory driving record.
Ability to successfully pass post-offer background screening and licensing requirements in accordance with applicable laws.
Ability to build rapport and trust with diverse customers and act with integrity.
Ability to climb and descend extension and step ladders with tools and equipment repeatedly.
Ability to lift, carry, and maneuver up to 50 pounds frequently.
Ability to work outdoors in varying weather conditions, including heat and cold.
Ability to enter and work in attics, including in temperatures that may exceed 110°F for short periods and openings as small as 16” x 30” or 18” x 24”.
Ability to crawl, kneel, crouch, and work in awkward postures for up to 60 minutes at a time when needed.
Ability to maintain three points of contact while navigating or traversing trusses without stepping on drywall between trusses.
Ability to stand for extended periods and perform computer and telephone work while seated as needed.
Ability to perform outdoor work with potential exposure to bee stings.

Nice To Haves

Experience in retail, business-to-consumer (B2C) sales, insurance, or service-based sales.
Experience in cable or satellite installation, pest control, construction, or solar industries; helpful but not required.
Experience as a technician or sales professional; the company states it hires for attitude and trains for skill.

Responsibilities

Install, service, and troubleshoot security cameras, smart locks, and home automation systems.
Evaluate customer homes and recommend and sell equipment upgrades or service enhancements on-site.
Train homeowners to use their new systems.
Conduct a safety assessment at every home to help ensure a safe environment for employees and customers.
Operate a company vehicle repeatedly.
Participate in ongoing coaching and leadership training to support career development.

Benefits

Competitive hourly base pay plus uncapped commission and performance incentives.
Paid virtual and on-the-job training, with ongoing coaching and support.
Take-home company vehicle and gas card for work use.
Paid drive time to and from appointments.
Four-day work week on a 4/10 schedule, including Saturdays.
Company-provided tools, cell phone, and tablet.
Paid licensing required for job duties.
Ten paid holidays.
Two weeks of paid time off; PTO may not be used during the first 90 days.
401(k) with 6% company match.
Employee Stock Purchase Program.
Employee pricing on smart home equipment.
Opportunity to earn a yearly company-paid incentive trip for the employee and one guest.
Medical, vision, and dental benefits, and flexible spending accounts may be available.
Other rewards may include annual bonus, short- and long-term incentives, and program-specific awards.