Full Time Field Service Technician- Floater
About The Position
The Hillman Group’s Robotics & Digital Solutions team is hiring a Field Service Technician to support self-service kiosks, including Minute Key®, Quick Tag®, EcoATM®, and Pokémon® machines. The floater role covers a territory of 50 or more kiosks throughout Kentucky and requires up to 80% travel by plane or car. The technician performs maintenance, troubleshooting, repairs, installations, restocking, and inventory management while building relationships with retail partners and helping keep kiosks operational and profitable. The field-based role involves daily travel between customer locations and working in a variety of retail environments. The schedule averages 40 hours per week.
Requirements
- High school diploma or GED.
- Valid driver’s license with an excellent driving record.
- Reliable transportation and active automobile insurance.
- Comfort using hand tools and troubleshooting mechanical equipment.
- Strong communication and customer service skills.
- Ability to work independently and manage a service territory.
- Basic computer skills, including Microsoft Outlook, Word, and Excel.
Nice To Haves
- 1–3 years of field service, maintenance, merchandising, or related experience.
- Electromechanical repair and maintenance experience.
- Retail field operations experience.
- Experience diagnosing and resolving mechanical or technical issues.
Responsibilities
- Perform routine maintenance and restock kiosk machines.
- Troubleshoot and repair kiosks to maximize uptime and customer satisfaction.
- Respond to service calls and perform on-site repairs.
- Install new kiosks and replace or upgrade existing equipment.
- Monitor kiosk performance and proactively resolve connectivity or power-related issues.
- Manage inventory and replacement parts within the assigned territory.
- Partner with store personnel to maintain strong business relationships.
- Identify opportunities to improve revenue through machine placement, optimization, and service execution.
Benefits
- Competitive pay of $22–$24 per hour based on experience.
- Car allowance.
- Corporate gas card for business travel.
- Cell phone reimbursement.
- Health, dental, vision, life, and disability benefits.
- 401(k) benefits.
- Employee Stock Purchase Plan.
- Paid vacation, sick time, floating holidays, and PTO.
- Stable full-time schedule averaging 40 hours per week.
- Opportunity to work with cutting-edge retail technology and grow technical skills.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
