Full Time Field Service Technician- Floater

The Hillman Group, Inc. • Louisville, KY

13d • $22 - $24 • Onsite

About The Position

The Hillman Group's Robotics & Digital Solutions team is hiring a Field Service Technician to maintain and service self-service kiosks, including Minute Key®, Quick Tag®, EcoATM®, and Pokémon® machines. The technician will be responsible for a territory of 50+ kiosks throughout Kentucky and will combine technical troubleshooting, preventative maintenance, inventory management, and customer relationship building to keep kiosks operational and profitable.

This is a floater, field-based role involving daily travel between customer locations and up to 80% travel by plane or car. The schedule averages 40 hours per week. Technicians work independently in a variety of retail environments, supported by a collaborative team.

Requirements

• High school diploma or GED.
• Valid driver's license with an excellent driving record.
• Reliable transportation with active automobile insurance.
• Comfortable using hand tools and troubleshooting mechanical equipment.
• Strong communication and customer service skills.
• Ability to work independently and manage a service territory.
• Basic computer skills, including Microsoft Outlook, Word, and Excel.

Nice To Haves

• 1–3 years of field service, maintenance, merchandising, or related experience.
• Electromechanical repair and maintenance experience.
• Retail field operations experience.
• Experience diagnosing and resolving mechanical or technical issues.

Responsibilities

• Perform routine maintenance and restock kiosk machines.
• Troubleshoot and repair kiosks to maximize uptime and customer satisfaction.
• Respond to service calls and perform on-site repairs.
• Install new kiosks and replace or upgrade existing equipment.
• Monitor kiosk performance and proactively resolve connectivity or power-related issues.
• Manage inventory and replacement parts within the assigned territory.
• Partner with store personnel to maintain strong business relationships.
• Identify opportunities to improve revenue through machine placement, optimization, and service execution.

Benefits

• Competitive pay of $22–$24 per hour based on experience.
• Car allowance.
• Corporate gas card for business travel.
• Cell phone reimbursement.
• Comprehensive health, dental, vision, life, and disability benefits.
• 401(k) benefits.
• Employee Stock Purchase Plan.
• Paid vacation, sick time, floating holidays, and PTO.
• Opportunity to work with cutting-edge retail technology and grow technical skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED