Full Time Field Service Technician
The Hillman Group, Inc.•Niagara Falls, NY
•$24 - $25•Onsite
About The Position
The Hillman Group’s Robotics & Digital Solutions team is hiring a Field Service Technician to maintain and service self-service kiosks, including Minute Key, Quick Tag, EcoATM, and Pokémon machines. The role supports a territory of more than 70 kiosks and combines technical troubleshooting, preventative maintenance, inventory management, and relationship-building with retail partners. The position is field-based, with daily travel among customer locations in a variety of retail environments. The schedule averages 40 hours per week.
Requirements
- High school diploma or GED.
- Valid driver's license with an excellent driving record.
- Reliable transportation and active automobile insurance.
- Comfort using hand tools and troubleshooting mechanical equipment.
- Strong communication and customer service skills.
- Ability to work independently and manage a service territory.
- Basic computer skills, including Microsoft Outlook, Word, and Excel.
- Ability to lift and carry up to 30 lbs regularly and occasionally push or pull up to 100 lbs.
- Frequent standing, walking, bending, and driving, with daily territory travel that may include up to 200 miles of driving.
Nice To Haves
- 1–3 years of field service, maintenance, merchandising, or related experience.
- Electromechanical repair and maintenance experience.
- Retail field operations experience.
- Experience diagnosing and resolving mechanical or technical issues.
Responsibilities
- Perform routine maintenance and restock kiosk machines.
- Troubleshoot and repair kiosks to maximize uptime and customer satisfaction.
- Respond to service calls and perform on-site repairs.
- Install new kiosks and replace or upgrade existing equipment.
- Monitor kiosk performance and proactively address connectivity or power-related issues.
- Manage inventory and replacement parts within the assigned territory.
- Build and maintain business relationships with store personnel.
- Identify opportunities to improve revenue through machine placement, optimization, and service execution.
Benefits
- Company vehicle or car allowance.
- Corporate gas card for business travel.
- Cell phone reimbursement.
- Comprehensive health, dental, vision, life, and disability benefits.
- 401(k) benefits.
- Employee Stock Purchase Plan.
- Paid vacation, sick time, floating holidays, and PTO.
- Competitive pay of $22–$24 per hour based on experience.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
