Full Time Field Service Technician
About The Position
The Field Service Technician supports The Hillman Group’s Robotics & Digital Solutions team by maintaining and servicing self-service kiosks, including Minute Key®, Quick Tag®, EcoATM®, and Pokémon® machines. The role is responsible for a territory of 70+ kiosks and combines technical troubleshooting, preventative maintenance, inventory management, and relationship building with retail partners to keep kiosks operational and profitable. This is a field-based role involving daily travel between customer locations in varied retail environments. The technician works independently while receiving support from a collaborative team. The schedule averages 40 hours per week.
Requirements
- High school diploma or GED.
- Valid driver's license with an excellent driving record.
- Reliable transportation with active automobile insurance.
- Comfort using hand tools and troubleshooting mechanical equipment.
- Strong communication and customer service skills.
- Ability to work independently and manage a service territory.
- Basic computer skills, including Microsoft Outlook, Word, and Excel.
Nice To Haves
- 1–3 years of field service, maintenance, merchandising, or related experience.
- Electromechanical repair and maintenance experience.
- Retail field operations experience.
- Experience diagnosing and resolving mechanical or technical issues.
Responsibilities
- Perform routine maintenance and restock kiosk machines.
- Troubleshoot and repair kiosks to maximize uptime and customer satisfaction.
- Respond to service calls and perform on-site repairs.
- Install new kiosks and replace or upgrade existing equipment.
- Monitor kiosk performance and proactively resolve connectivity or power-related issues.
- Manage inventory and replacement parts within the assigned territory.
- Partner with store personnel to maintain strong business relationships.
- Identify opportunities to improve revenue through machine placement, optimization, and service execution.
Benefits
- Competitive pay of $22–$24 per hour based on experience.
- Company vehicle or car allowance.
- Corporate gas card for business travel.
- Cell phone reimbursement.
- Health, dental, vision, life, and disability benefits.
- 401(k) benefits.
- Employee Stock Purchase Plan.
- Paid vacation, sick time, floating holidays, and PTO.
- Stable, full-time schedule averaging 40 hours per week.
- Opportunity to work with cutting-edge retail technology and grow technical skills.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
